Systems Engineer-Technical Outreach Support - TS/SCI Clearance and Full Scope Polygraph is required

United States·Annapolis Junctionmid

Systems EngineerInfrastructure & Cloud

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Overview

Top Secret/SCI Clearance with a full scope polygraph is required 14+ years of experience is required This is 100% onsite in Annapolis Junction,

Technical Tools

Systems EngineerInfrastructure & Cloud

Top Secret/SCI Clearance with a full scope polygraph is required
14+ years of experience is required
This is 100% onsite in Annapolis Junction, MD

We are seeking a technically capable and mission-focused Systems Engineer to support operational systems, user engagement, and technical coordination efforts within a fast-paced government environment. This is a hybrid role that combines elements of systems engineering, technical operations support, troubleshooting, and customer outreach. The ideal candidate will be comfortable working directly with users while also collaborating with engineering and operational teams to resolve technical issues, support system functionality, and improve overall mission effectiveness.
This position is well-suited for candidates with backgrounds in systems engineering, technical operations, cyber operations, SIGINT, network analysis, technical support, or similar mission-focused technical environments. Candidates should possess strong problem-solving skills, an aptitude for learning complex systems, and the ability to communicate effectively with both technical and non-technical stakeholders.
Responsibilities

Provide technical support and troubleshooting assistance for operational tools, systems, and user issues
Coordinate with engineering and development teams to investigate and resolve technical problems
Support system integration, operational workflows, and day-to-day technical activities
Assist users with system functionality, account-related issues, and operational questions
Monitor system health and identify potential issues impacting operations or users
Participate in technical discussions regarding system requirements, interfaces, and operational capabilities
Develop and maintain technical documentation, procedures, and troubleshooting guidance
Track and manage technical issues through ticketing and collaboration platforms such as Jira and Confluence
Support cross-functional coordination efforts between operational, engineering, and stakeholder teams
Contribute to process improvements and recommend solutions to enhance operational efficiency and user support

Required Experience & Skills

Experience supporting technical operations, systems engineering, cyber operations, SIGINT, network operations, or similar technical environments
Experience troubleshooting system, application, network, or user-related technical issues
Ability to communicate effectively with both technical and non-technical users and stakeholders
Experience collaborating across operational, engineering, or support teams to resolve technical issues
Familiarity with ticketing and collaboration platforms such as Jira, Confluence, or similar tools
Strong analytical, problem-solving, and organizational skills
Ability to adapt quickly in fast-paced operational or mission-focused environments
Experience developing or maintaining technical documentation, SOPs, or troubleshooting procedures

Desired Experience & Skills

Experience supporting government, DoD, or Intelligence Community programs
Familiarity with APIs, system integrations, or data flow troubleshooting
Experience with cyber security operations, network analysis, SIGINT, or mission operations environments
Exposure to systems integration, operational testing, or technical coordination activities
Experience supporting customer outreach, technical operations support, or help desk/service desk functions
Familiarity with operational monitoring, system health tracking, or incident escalation processes
Experience working with cross-functional engineering or development teams

This role offers the opportunity to work in a highly collaborative technical environment supporting mission-critical operations and evolving system capabilities.