Medical Customer Support Consultant – Chat Support Specialist

Join a team where empathy, professionalism, and customer care truly matter. We are looking for experienced Customer Support Consultants with a strong background in live chat support to join our fast-paced medical services environment. This opportunity is ideal for individuals who are passionate about helping people, confident in handling customer queries professionally, and thrive in a performance-driven culture operating on UK hours. If you are calm under pressure, solutions-focused, and committed to delivering exceptional customer experiences — we would love to hear from you. Key Responsibilities Deliver exceptional customer service within a medical support environment Assist customers via live chat and multiple communication channels Provide accurate, clear, and professional information at all times Resolve customer concerns efficiently while maintaining empathy and care Escalate complex queries in line with internal procedures and compliance standards Consistently achieve quality assurance and service delivery targets Requirements Minimum Requirements Matric / Grade 12 (essential) Minimum 3 years’ contact centre experience Proven live chat support experience (non-negotiable) Excellent written and verbal communication skills Strong attention to detail and problem-solving ability Customer-focused with a compassionate and professional approach Willingness to work rotational shifts between 09:00 and 24:00 (UK hours) Benefits What We Offer The opportunity to make a meaningful impact within a medical support environment A supportive, collaborative, and high-performance team culture Modern offices based at Wynberg Mews Career growth and long-term development opportunities Exposure to an internationally aligned customer experience environment ? Location: Wynberg Mews ? Rotational UK Shifts | 09:00 – 24:00 Ready to take the next step in your customer support career? Apply now and become part of a team that values excellence, empathy, and service.