Vice President, Operations – Financial Messaging (FM)

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Vice President, Operations – Financial Messaging (FM) is a pivotal executive leadership role responsible for the end-to-end operational performance, resilience, and readiness of Bottomline’s Financial Messaging platforms, including GT, SWIFT, and FM SaaS offerings. These platforms operate in highly regulated, always-on environments where reliability, trust, and execution excellence are critical. 

This role serves as the operational counterpart to VP, Engineering (FM), ensuring strategy translates into scalable, customer-ready outcomes. The VP, Operations is both strategic and hands-on—setting direction, building teams, and leading decisively during critical operational moments. 

• → Own full operational accountability for FM platforms, including availability, incident management, release execution, and customer impact.
• → Act as the ultimate escalation point for critical operational and customer-impacting issues.
• →Establish best-in-class standards for incident response, problem management, and executive communications. 
• → Drive operational readiness, release governance, and disciplined change management across GT, SWIFT, and SaaS platforms.
• → Partner with Product and Engineering to balance delivery speed with operational safety and regulatory compliance.
• → Lead customer operations and ensure a trusted, high-quality experience for strategic and regulated customers.
• → Define and own FM operational KPIs and executive operating cadence.
• → Build, lead, and develop a high-performing global FM Operations leadership team.
• → Serve as a core member of the FM leadership team and represent FM Operations in executive forums.

• Highly reliable, predictable FM platforms trusted by customers and internal stakeholders.
• Material reduction incustomer-impactingincidents and escalations. 
• Strong releasequality, operational readiness,and change predictability. 
• Clear executive visibility into operational performance and risk.
• A mature, accountable, and engaged FM Operations organization.

• Minimum of 15 years of progressive experience in operations, technology, or platform leadership roles.
• Senior leadership experience within enterprise software, SaaS, payments, or financial services technology environments.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, ora related technical discipline (Master’s degree preferred). 
• Proven experience owning mission-critical, high-availability platformsoperating atglobal scale. 
• Strong background in incident management, operational resilience, change governance, and service reliability.
• Demonstratedsuccess leading globally distributed teams and senior leaders. 
• Experienceoperatingin regulated environments with strong risk, compliance, and customer expectations. 
• Exceptional executive communication, stakeholder management, and decision-making skills.

 Leadership Profile 

The ideal candidate is decisive, accountable, and calm under pressure, with a strong customer-first mindset. They combine strategic thinking with operational rigor and are comfortable driving outcomes across complex, cross-functional environments. This leader builds trust, challenges constructively, and sets a high bar for execution excellence.