Settlement Coordinator

The Settlement Coordinator is a high-impact, performance-driven role responsible for actively advancing pre-litigation cases toward resolution. This position focuses on consistent communication with insurance adjusters, ensuring all demands are progressing and settlement discussions are scheduled without delay.

Demand Follow-Up & Adjuster Communication

• →Proactively contact insurance adjusters on all outstanding demands.
• →Confirm receipt of demand packages and establish evaluation timelines.
• →Maintain consistent communication through resolution.
• →Ensure every case remains actively engaged—no passive waiting.

Settlement Scheduling & Coordination

• →Schedule settlement discussions between adjusters and firm leadership.
• →Coordinate calls, settlement conferences, and mediations (as applicable).
• →Ensure all parties are aligned and prepared for discussions.
• →Drive cases to the negotiating table as quickly as possible.

Consistent Follow-Up & Case Advancement

• →Maintain a disciplined and consistent follow-up approach across all assigned cases.
• →Proactively drive communication to secure claim evaluations and initiate settlement discussions.
• →Reinforce urgency and case value in all interactions with adjusters.
• →Identify when additional pressure or escalation is needed to move cases forward.

Escalation Management

• →Identify unresponsive or delaying adjusters.
• →Escalate to supervisors or claims managers as needed.
• →Push for timely evaluations, meaningful offers, and scheduled negotiations.
• →Ensure no case stalls due to inaction.

Case Tracking & Pipeline Management

• →Maintain accurate tracking of all active demands and follow-ups.
• →Monitor scheduled settlement discussions and offer status.
• →Ensure all cases are documented, actively worked, and progressing.

Settlement Momentum Ownership

• →Identify at-risk or delayed cases.
• →Re-engage adjusters proactively.
• →Coordinate with internal teams to reposition cases when needed.
• →Ensure consistent forward movement across all cases.

Experience:

• Personal injury law (preferred).
• Insurance claims or adjuster communication (preferred).
• High-volume outbound calling, collections, or similar environments (highly relevant).

Core Skills:

• Strong phone presence and communication skills.
• Ability to manage high daily call volume.
• Highly organized and detail-oriented.
• Persistent and confident in driving conversations forward.