Lead System Administrator

Austin · Austinlead

EngineeringIT & AdministrationSystem Administrator

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Quick Summary

Key Responsibilities

Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues Own the maintenance, configuration, availability,

Requirements Summary

ITIL Foundation (or higher) certification Experience managing cloud infrastructure in AWS, Azure, or Google Cloud Platform For candidates based in the United States,

Technical Tools

EngineeringIT & AdministrationSystem Administrator

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

Responsibilities

~2 min read

We are seeking a Lead Systems Administrator to act as the technical escalation point for our Service Desk and to own the reliability, security, and operational excellence of our IT services. In this role, you will lead incident response, perform deep root cause analysis, and proactively improve systems through automation and process improvements. You will also serve as a mentor and subject matter expert across multiple IT domains.

Main responsibilities:

→Serve as the primary escalation point for the Service Desk to investigate and resolve complex technical issues
→Own the maintenance, configuration, availability, and business continuity of core IT services
→Act as Incident Manager or partner closely with Incident Management during service outages, and security incidents, ensuring clear and timely communication to the business
→Identify recurring issues, define corrective actions, and implement long-term solutions
→Provide advanced support for Google Workspace, including email delivery, permissions, security issues, and service integrations
→Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta
→Troubleshoot and maintain integrations of IT SaaS such as; Okta, Google Workspace, Slack, Zscaler and Iru
→Serve as Tier 3 support for macOS, hardware, and network-related issues
→Design, write, and maintain custom scripts or applications to improve system efficiency and reduce manual effort
→Create and maintain IT documentation and contribute to the Knowledge Base
→Manage vendor relationships for IT services and tools
→Investigate and remediate security-related issues across Gmail, Slack, and Okta
→Mentor team members and promote IT best practices across the organization

A hands-on problem solver who takes ownership and strives for operational excellence
Experienced in supporting SaaS platforms such as Google Workspace, Slack, Okta, Iru, and other enterprise IT services, including API-based administration
Knowledgeable in virtualization and cloud environments (AWS, VMware, or equivalent)
Proficient in scripting and automation using tools such as Bash, Python, and/or Ruby
Comfortable using tools such as Jira, Git, and GAM
Demonstrated experience designing, implementing, and improving IT services
Strong understanding of IT operations best practices, including security, storage, data protection, and disaster recovery
Self-directed, detail-oriented, and capable of prioritizing work based on impact and urgency
Excellent written and verbal communication skills
Strong networking fundamentals, including familiarity with the OSI model
Familiar with software development lifecycle principles

Bonus Qualifications:

ITIL Foundation (or higher) certification
Experience managing cloud infrastructure in AWS, Azure, or Google Cloud Platform

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $103,800-$122,100/year, with an expected On Target Earnings (OTE) between $115,300-$135,700/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

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