Center Experience Supervisor

• Provide the highest level of customer service to our families with a “Yes” mentality
• Confidently and professionally answer phone calls and reply to emails; complete phone consultations and follow-up in timely manner
• Proactively identify and implement new processes and/or tools to improve center operations and family experience
• Problem solve and jump in to support our staff as needed
• Support planning, communication and implementation of family or internal events
• Help train and supervise Center Experience Associates
• Track inventory spending and levels; order supplies when needed
• Ensures compliance through audits of child files
• Manages the emergency preparedness of the center and coordinates drills
• Solves and follows through on facility issues in a timely manner
• Maintain documentation such as updated child records, incident logs and licensing rosters, etc.
• Execute center marketing in partnership with our marketing team
• Proactively identify ways to improve our processes to be more efficient

• 18+ years old and HS Diploma
• At least 2-3 years of experience in an office/admin setting at a supervisor level ideally within hospitality, F&B, retail, boutique fitness, or other customer-facing role
• Experience working in a child care center (Preferred)
• First Aid/CPR Certified
• Strong attention to detail
• Highly flexible and adaptable in a fast-paced environment
• Proficient in G Suite, MS Office, MacOS, Microsoft Windows, Slack
• Passion and interest in working with children and families

• Demonstrate full range of motion to lift, reach, squat, climb, sit, walk, bend and otherwise fully participate in activities. Standing for long periods of time.
• Ability to physically handle children between 0-6 years of age using appropriate techniques. Ability to lift children up to 50 pounds.
• Maintain mental and physical alertness and an appropriate level of energy to perform essential job requirements.
• Respond immediately and appropriately to multiple or unexpected situations or emergencies.
• Follow state, federal and Brellas’ guidelines regarding immunizations, employment physical, and required health and safety training and practices.

The above statements are intended to describe the general nature of work performed, not an exhaustive list of all essential functions and responsibilities. Qualified applicants or employees with a disability must be able to perform the essential functions of the job, with or without reasonable accommodation.