Operations Associate

Brellium's mission is a big one – to improve the standard of care across the US healthcare system. We’ve built AI-powered technology that helps healthcare providers deliver safer, higher-quality care - starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients.

Each year, 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time, staffing, and tools to mitigate these issues - so they go unnoticed, impacting care quality and increasing clinical and financial risk.

Brellium is building the AI-powered platform that helps providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent, data-driven care - at scale.

Brellium was founded in 2021. Since then, we’ve grown to serve over 250,000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven, compliant care. We’re a Series A company with over $30MM in funding from First Round Capital, Left Lane Capital, and Menlo Ventures.

As our Operations Associate, you will be the backbone of Brellium's day-to-day operations, owning everything from facility coordination with our building's property managers to running our company snack program to supporting critical back office work across Finance and People teams. You'll thrive in a role that demands flexibility, ownership of unglamorous work, and a genuine commitment to making life easier for your colleagues. An A player in this position sees every task, no matter how small, as an opportunity to deliver excellence and continuously improve how we operate. You'll juggle multiple priorities with ease, maintaining a customer service mindset even when handling behind-the-scenes coordination, and you'll be the kind of person who spots inefficiencies and fixes them before being asked.

Deliver: You manage multiple operational workstreams simultaneously, from facilities requests to snack inventory to finance support, without letting any ball drop or creating bottlenecks for other teams. You execute with accuracy and attention to detail on back office tasks, ensuring that Finance and People teams receive what they need on time and correctly formatted.

Partner: You anticipate needs before being asked, like knowing when snack inventory is running low or proactively checking in with stakeholders on project status, and you respond to requests with a problem-solving mindset rather than a checklist mentality. You handle frustration or unclear requests with patience and curiosity, asking clarifying questions to truly understand what someone needs rather than making assumptions or pushing back.

Improve: You implement small wins quickly and measure whether they actually worked, creating a feedback loop where you iterate based on what you learn rather than assuming your first solution is final. You document processes and share learnings across teams so that improvements compound over time and others benefit from what you've discovered.

• 1-2 years of relevant experience supporting operations or coordinating

• Customer service mindset

• Excellent proactive communication skills

We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Bias to Action: Brellium teammates do not wait to make reversible decisions or seek unnecessary approval. We quickly decide and move forward. If the decision was incorrect, we quickly reverse it and move forward.

Thinks for themselves: Brellium teammates do not take things at face value. We ask "why" until base truth is reached. If a better solution is present, Brellium teammates use it, regardless of status quo.

Negative Maintenance: The opposite of high maintenance isn’t low maintenance - it’s negative maintenance. Brellium teammates are poised under pressure, self-motivated, self-improving, self-disciplined, self-aware, and non-defensive.

Expect Excellence: We hold ourselves to exceptionally high and continuously rising standards. We strive for thoughtfulness in our decision making, and for speed and quality in our execution. We acknowledge trade-offs and communicate proactively.

Communicate with Clarity: Brellium teammates communicate concisely, directly, and purposefully. We optimize for ensuring our points are easily understood the first time.

We are aware of fraudulent job offers claiming to be from Brellium. All legitimate communication comes from brellium.com, or no-reply@ashbyhq.com, and we will never ask for money or sensitive personal information as part of our hiring process. If there are any questions please direct them to peter@brellium.com