Operations Associate (Remote)

The Operations Associate will be a core structure of our Operations Team. The role requires strong organizational skills, creative problem solving, and extraordinary time management skills. Luminary Travel is a fast paced environment with lots of daily changes that require adaptability. It is very important to have the ability to manage stressful situations and execute detailed tasks in a calm and controlled manner. The Operations Associate is the key to making sure that our trips are planned/executed meticulously and go off without a hitch. We are looking for someone who enjoys travel planning and is able to view trips from both the Clients eyes and the Travel Planners point of view to make decisions that are always best for our clients.

Requirements:

• Bachelor’s Degree
• Minimum of two (2) years of work experience
• Exceptional organizational skills with the ability to multitask
• Exceptional listening skills with the ability to quickly identify issues and proactively solve problems
• Tech-savvy and comfortable with navigating web-based reservation programs, helpdesk software, internet searches, airline websites/apps, SMS messaging, and smartphone apps
• Dependable and flexible with work schedule
• Proven ability to work independently with minimal supervision in a fast-paced environment
• A passionate approach to customer service, positive attitude, and strong work ethic
• Professional verbal, and written communication skills using appropriate grammar, terminology, tone, cadence, and pronunciation
• Must be able to work various shifts including irregular shifts, holidays, and weekends
• Must own smartphone
• Be able to pass a criminal and employment background check

Preferred Skills:

• Multi-lingual
• High level of cultural awareness
• Knowledge of or experience in the Travel Industry
• Experience working in a remote environment
• Knowledge of Salesforce and Axus softwares

Initial Responsibilities

• Accurately book reservations and ensure all service details are collected on behalf of the clients
• Assist with the planning and finalization of client travel itineraries
• Research hotel rates and room options as part of the trip planning process
• Cross check and reconfirm client itineraries with vendors and partners to ensure accuracy prior to trip start date
• Input/update and ensure accuracy of Client Itineraries information entered into Axus (Itinerary Software)
• Input/update and ensure accuracy of information entered into Salesforce 
• Answer busy incoming phone calls, emails, and text messages in a professional and timely manner
• Coordinate details of new and existing service reservations
• Update reservations with changes and additions as needed
• Assess what service details are missing and reach out to the Client Service Manager to collect as needed
• Manage and prioritize a lengthy queue of daily/weekly tasks within Salesforce’s task list
• Send daily reminders of upcoming services via email and text to clients and concierge
• Exhibit utmost confidentiality with clients and client information
• Accept and accurately process credit card payments and invoices for services rendered
• Provide excellent customer service to clients
• Other adhoc travel planning projects