Senior Customer Success Manager - FR/ENG

France·ParisFull-Timesenior

Customer Success ManagerCustomer

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Overview

Role overview : As a Senior Customer Success Manager at Brevo,

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Customer Success ManagerCustomer

As a Senior Customer Success Manager at Brevo, you will own a strategic portfolio of large enterprise customers and act as their long-term strategic partner across the full customer lifecycle. You are their go-to marketing advisor, someone who delivers answers and recommendations before they are even asked, and who understands their business strategy and marketing goals as well as their own teams do. This role requires deep engagement, excellent stakeholder management, and a natural leadership presence within the team.

Own enterprise account strategy: Co-create Success Plans with your customers, define clear goals and KPIs, and ensure their success is measurable and documented

Drive retention & risk management: Proactively monitor account health, anticipate churn risks early, and lead recovery plans for stalled or at-risk accounts

Actively drive expansion: Identify cross-sell and upsell opportunities through quarterly business reviews. Work closely with the AE on larger or more complex upsell motions

Lead cross-functional execution: Coordinate internal stakeholders (Sales, Product, Support, Finance, Onboarding/Implementation) and keep them aligned with customer timelines and priorities

Manage executive relationships at scale: Build and nurture trusted, long-term partnerships with C-level and senior executive stakeholders across your portfolio. Act as a strategic advisor and primary point of contact, ensuring alignment between customer objectives and Brevo’s value proposition

Represent the voice of the customer: Bring structured customer feedback to Product and internal teams to continuously improve customer experience and outcomes

Enable customer advocacy: Proactively identify and deliver opportunities for case studies, referrals, event participation, and co-marketing initiatives in close collaboration with the Marketing team

Shape team ways of working & mentor colleagues: constructively challenge existing processes, and actively contribute to team-wide initiatives (enablement, playbooks, process improvements) as well as cross-functional projects

Minimum 3+ years in Customer Success and/or Digital Marketing

Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health

Experience managing complex enterprise accounts (high MRR, multiple stakeholders)

A genuine Trusted Advisor : you shape customers' marketing strategy before they ask

Native French, fluent English

Data-driven, high ownership and able to navigate ambiguous situations with confidence

Experience with CS tools (Planhat, EverAfter or equivalent) is a plus

Mindset: Proactive, autonomous, coaching-minded, growth-oriented.

A place to grow, together : Join an international team in a bright, collaborative office located in a vibrant neighborhood.

Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€12.50/day).

Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.

Flexible for life : A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.

Wellbeing that works : Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform

A culture that cares : From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.

Introductory TA call (30 min)

Interview with CS Team Leads

Case study

Case study presentation

Reference check