Senior Operations Manager

United Kingdom·LondonFull-timesenior

OperationsOperations Manager

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Quick Summary

Overview

Role: Senior Space Operations ManagerReports into: Deputy Head of SpaceLocation: Magazine London and Silverworks IslandContract Type: Full Time, Permanent (42.

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Requirements

~1 min read

Supporting the sales team throughout the sales process with operational advice and client interactions.
Bringing knowledge of the industry and experience to highlight any concerns, high risk events, crossover with other building activities or external building works, or required areas of supplier involvement.

Ensuring the smooth handover of events from the sales to the operations team.
Leading on the management and coordination of all external and internal suppliers.
Liaison between clients/agencies to suppliers and wider Broadwick team.
Managing crossover with other events or building activities.
Invoicing and PO both internal and external.
Documentation management - Reading and approving Risk Assessments, Method Statements, schedules, Insurance Certificates and licences to ensure all are in line with the spaces and their requirements.

Live event point of contact for the client, suppliers and any other stakeholders.
Professionally acting as the venue representative to ensure the safe operational delivery and execution of events.
Management, reporting and tracking of any security, medical, or safety incidents within the guidelines provided by Broadwick.

Post event reporting.
Reconciling of all financial related items using CRM.
Hosting internal and external debrief meetings.

Maintaining good relations and representation to the landlord and other external stakeholders.
Maintain a thorough understanding of the Lease and Premises License terms, ensuring full compliance with conditions.
In collaboration with the Deputy Head of Space and the team, ensuring the venue is complaint with UK regulations and that all planned preventative maintenance and reactive works is scheduled and completed to a high standard across site, with all documentation is kept up to date.
Ensuring the space is maintained to a high standard and kept in a tidy and orderly fashion.
Supervising and overseeing suppliers, tradespeople, production and all other internal and external professionals interacting with the property management.

Adding all staffing, cleaning, catering and any miscellaneous / on-event costs to the CRM system, and raising client invoices pre and post event within the agreed time frame.
Receiving all supplier invoices relating to the event and process for payment.
Support with client invoicing post contract and processing damage costs.

Contributing actively to weekly meetings presenting any findings to the wider team for learning, hosting client debrief meetings onsite and offsite.
Creating and developing processes and procedures, implementing these, and ensuring these standards are being always upheld.
Working alongside operations team, central live music team and suppliers to consistently review processes and procedures in place to ensure that all points are relevant and always upheld.
Creating a work environment that aligns with Broadwick values and principles.

There may be a requirement to support on events taking place at other venues outside of Magazine London and Silverworks Island.
Ensuring we are always committed to best practice and championing the correct processes.
Carrying out ad hoc duties when required to.

Minimum of 4 years of event operations experience, ideally in a large-scale events venue or leading operations at a small-mid size venue.
Ability to keep calm, work under pressure and problem solve quickly.
Exceptional organisational and planning skills, with excellent prioritisation skills in a fast-paced environment.
Confidence in briefing contractors and suppliers.
Knowledge of industry best practice, legislations, general event licensing and documentation required pre-event.
An understanding of H&S, compliance and environmental legislation and codes of practice.
A reasonable level of competency using Microsoft software, particularly Word, Outlook and Excel.
Self-motivation in addition to a positive and ‘can-do’ attitude to achieve tasks efficiently and to deadlines.
Availability to work late nights and weekends as and when required.