Customer Service Representative - Spain

Spain·BarcelonaFull Timemid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Who We Are At Brooks, we believe movement is the key to feeling more alive.

Technical Tools

Customer Support SpecialistCustomer

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

Runner First - We act in the best interest of the runner
Word is Bond - We do what we say we’ll do
Champion Heart - We give our all in everything we do
There is no “I” in Run - We stay generous with our humanity
Keep Moving - We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement — because we’re all moving towards something. Let’s run there.

Respond to reps/accounts within 24 hours of initial inquiry and interact with customers in a professional, friendly, helpful manner on all ways of communication.

Enter Future Orders through different systems and ensure they are shipped timely and accurately.

Track orders to provide estimated delivery times, and work with Operations team or DC to re-arrange deliveries as needed.

Communicate an account’s shipping and packing requirements to the warehouse.

Place fill in orders as well as provide information on inventory availability to accounts and sales reps.

Proactively communicate with Sales Reps or Sales Management regarding order amendments and cancellations.

Issue RA numbers and defective credits as needed within 5 working days.

Creating new customer accounts.

Communicate changes for an account to the appropriate party(s); i.e. billing or shipping address as changed, new phone number or email address or create complete new customer accounts if required.

Provide accounts/consumers with information on our apparel and footwear lines and be able to help a customer determine which product is best for them.

Deal with enquiries for B2B orders.

Maintain and organize and up-to-date filing system for accounts orders and correspondence that can be easily accessed by others when needed.

Work with credit to resolve invoicing issues. Fill out credit memos/debit as needed.

Provide copy invoices/order confirmations/dispatch notes as needed.

Process returns and issue credits when necessary.

Work with credit to resolve invoicing issues. Fill out credit memos/debit as needed.

Process returns and issue credits when necessary

Supporting customers with FastTrack issues

B2C customer service by phone and zendesk

Complete reports as requested by sales and management

Other duties as assigned

Successfully completed apprenticeship as business clerk or equivalent combination of experience preferred
1+ years of customer service experience required 2+ preferred
Proven experience required.
EDI knowledge, ERP experience
Fluent in Spanish and good level in English level needed.
Computer proficiency in Word, Excel, Outlook.
Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.
Ability to interact effectively and professionally with all levels of the organization.
Strong ability to positively deal with adverse situations.
Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help out wherever necessary