Operations Manager

Operations Manager

Baton Rouge Primary Care Collaborative, Inc.
Reports To: Chief Executive Officer (CEO)
Status: Full-Time | Exempt
Location: Baton Rouge, Louisiana

Position Summary

Baton Rouge Primary Care Collaborative, Inc. is seeking an experienced and solutions-oriented Operations Manager to support the daily administrative and operational functions of our healthcare organization. This role serves as a key member of the leadership team and works directly with the CEO to improve operational efficiency, support compliance initiatives, strengthen internal processes, and ensure a positive experience for both patients and employees.

The ideal candidate is a strong communicator and organizer who can balance strategic thinking with hands-on execution. Experience within healthcare administration is strongly preferred, and familiarity with Federally Qualified Health Centers (FQHCs) is highly valued.

Key Responsibilities

Operational Leadership

• Support the CEO in overseeing day-to-day clinic and administrative operations
• Identify opportunities to improve workflows, efficiency, communication, and accountability across departments
• Assist in implementing operational goals, policies, and organizational initiatives
• Monitor operational performance and recommend process improvements

Policy & Compliance Administration

• Draft, revise, and maintain organizational policies, procedures, and operational documentation
• Assist with ensuring compliance with healthcare regulations, accreditation standards, and organizational requirements
• Support audits, reporting, and operational readiness initiatives
• Maintain knowledge of healthcare administrative best practices and regulatory updates

Team & Department Support

• Provide leadership and support to middle management and administrative staff
• Help coordinate cross-functional communication between departments
• Assist with employee coaching, accountability conversations, and operational follow-up
• Partner with leadership to support a culture of professionalism, collaboration, and service excellence

Administrative Oversight

• Assist with vendor coordination, office administration, scheduling oversight, and operational logistics
• Support onboarding, training coordination, and process implementation efforts
• Prepare reports, presentations, and operational summaries for leadership meetings
• Maintain organized operational records and documentation systems

Qualifications

Required

• 3–5 years of experience in operations management, healthcare administration, or a related leadership role
• Strong organizational, communication, and problem-solving skills
• Experience managing multiple priorities in a fast-paced environment
• Ability to maintain confidentiality and professionalism
• Proficiency in Microsoft Office and/or Google Workspace

Preferred

• Experience working in a healthcare setting, medical office, clinic, or community health environment
• Knowledge of FQHC operations, compliance standards, or grant-funded healthcare organizations
• Experience drafting policies and operational procedures
• Experience supporting executive leadership or organizational operations

Ideal Candidate Traits

• Proactive and self-directed
• Strong attention to detail
• Collaborative leadership style
• Comfortable navigating change and ambiguity
• Able to build structure and improve processes without losing the human element

Compensation & Benefits

Compensation will be based on experience and qualifications. Baton Rouge Primary Care Collaborative offers a collaborative, mission-driven environment focused on improving healthcare access and community outcomes.