Chief of Staff - DRC Country Manager

DR Congo·Kinshasalead

OtherCountry Manager

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Quick Summary

Overview

About the RoleBURN is seeking a Chief of Staff to support the DRC Country Manager in driving the country’s commercial performance, strategic agenda, and operational effectiveness.

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OtherCountry Manager

About the Role
BURN is seeking a Chief of Staff to support the DRC Country Manager in driving the country’s commercial performance, strategic agenda, and operational effectiveness. This is not a purely administrative role – the Chief of Staff will be a hands-on partner in project management, strategy execution, and cross-functional coordination, helping to ensure that priorities move forward efficiently and that the Country Manager’s time is focused on the highest-impact activities

Duties and Responsibilities
Strategic Support & Planning

Collaborate with the Country Manager to develop and track short and long-term country plans, ensuring alignment with BURN’s broader commercial strategy.
Carry out research, project design, and thought partnership to support strategic decision-making.
Review and analyse strategic options, providing structured recommendations on priorities for commercial growth, market expansion, and operational improvement.
Analyse the performance of products, projects, and activities and identify opportunities to increase revenue and efficiency.
Support the Country Manager in preparing for key meetings, board updates, and senior leadership engagements.

Project Management

Lead and manage the end-to-end execution of key country projects and initiatives, ensuring they are delivered on time and within budget.
Develop and monitor project timelines, deliverables, and KPIs, driving accountability across teams.
Identify gaps, risks, and dependencies within ongoing projects and proactively flag or resolve them.
Follow up with teams to ensure delegated tasks are completed effectively, maintaining momentum on priority workstreams.
Support the implementation of new policies, processes, and operational improvements across the DRC business.

Operational Efficiency

Coordinate cross-functional initiatives, ensuring smooth information flow and clear ownership across departments.
Anticipate the Country Manager’s needs by proactively managing schedules, priorities, and deadlines.
Identify areas where processes can be streamlined and propose practical improvements.
Manage executive calendar logistics: coordinate meetings, travel, agendas, and action item follow-up.

Stakeholder & Communication Management

Serve as a key liaison between the Country Manager and internal teams, as well as external partners and stakeholders.
Represent the Country Manager in select meetings, capturing insights and reporting back with clear summaries and recommended actions.
Draft and proofread presentations, reports, and communications for internal and external audiences.
Ensure communications are clear, timely, and aligned with country and organisational priorities.
Build and maintain productive working relationships with staff, partners, and external stakeholders across the DRC business.

Skills and Experience

Bachelor’s degree in business, marketing, management, or a related field.
3–5 years of experience in a project management, commercial, or business operations role.
Strong project management skills, with the ability to manage multiple workstreams simultaneously.
Analytical and structured thinker, comfortable working with data and performance metrics to inform decisions.
Excellent written and verbal communication skills in both French and English.
Strong interpersonal skills, with the ability to work effectively across a wide range of internal and external stakeholders.
Self-directed and proactive, with the ability to operate independently and anticipate needs.
Flexibility and adaptability to work effectively in a fast-paced, dynamic environment.
Proficiency in Microsoft Office / Google Workspace tools (Excel, PowerPoint, Word).

Qualified Female Candidates encouraged to Apply

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).