CNS Media Ltd

To support our continued growth, we're looking for a Client Success Executive who thrives on ownership. You'll be the person clients rely on and the reason every account runs smoothly, on time and without loose ends.

• First point of contact for your accounts, responding promptly and professionally
• Building working relationships with client contacts, understanding their business and pressures
• Managing expectations proactively, flagging delays or risks early
• Knowing when to resolve something yourself and when to bring in your Senior Client Success Manager

• Running onboarding for new clients, from kick-off through to documentation and introductions
• Coordinating internal teams so everyone knows what's needed and by when
• Running weekly check-ins to track progress, blockers and upcoming deadlines
• Keeping systems and boards accurate so information is easy to find and nothing gets missed

• Producing weekly and monthly performance reports to deadline
• Turning data into a short, readable narrative of what happened, what it means and what's next
• Supporting quarterly business reviews with prepared data and materials
• Keeping reporting templates consistent across the portfolio

• Using monday.com to manage timelines, tasks and client communication in one place
• Setting up new client boards at onboarding stage
• Spotting where a process or automation could be improved, and making the improvement

• 1 to 3 years in a client-facing, agency, account or project coordination role
• Outstanding communication skills
• Experience with monday.com or a comparable platform and confidence picking up new systems quickly
• Clear, confident written communication
• Comfortable with numbers and reporting, with solid Excel or Google Sheets skills
• Good attention to detail and a proactive approach to spotting and raising issues
• Someone who enjoys owning their own workload and bringing structure to it

• Experience building monday.com dashboards, automations or templates
• A background in media, marketing or advertising
• Experience with digital campaign delivery or performance reporting
• PowerPoint or presentation-building skills

CNS Media is committed to building a diverse and inclusive workplace. We welcome applications from all backgrounds and encourage you to apply even if you don't tick every box above.