C3EL8mo ago

Intermediate Help Desk Technician

American Samoamid

OtherHelp Desk Technician

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Quick Summary

Overview

**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Intermediate Help Desk Technician Security Clearance: Secret Location : American Samoa (Due to the nature of the work and contract requirements, U.S. Citizenship is required.

Requirements Summary

Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments. Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery.

Technical Tools

networking

Responsibilities

~1 min read

→Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments.
→Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment.
→Manage and track incidents through Altiris Help Desk and Remedy ticketing systems.
→Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM.
→Administer and maintain Active Directory accounts, permissions, and group policies.
→Support and troubleshoot network connectivity and configuration issues.
→Escalate complex issues to Tier III support or system engineers as needed.
→Ensure all service requests are completed within established SLAs and documented properly.
→Provide courteous, professional customer service in all end-user interactions.

Requirements

~1 min read

U.S. Citizenship.
An active, in-scope US Government issued Secret clearance.
Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent).
5–7 years of experience providing IT support services, troubleshooting both hardware and software in mixed environments.
Demonstrated experience supporting:
- Workstations and laptops across SIPR, NIPR, CENTRIX, and STAMIS networks.
- Active Directory administration and user support.
- OS delivery methods such as Altiris Deployment Solution (DS) and SCCM.
- Help Desk ticket tracking systems (Altiris Help Desk, Remedy).
- VTC/Networking fundamentals and troubleshooting.

Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments.
Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery.