C3El5mo ago

Intermediate Help Desk Technician

American Samoamid

Customer Support

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Quick Summary

Key Responsibilities

Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments. Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment.

Requirements Summary

C3EL is seeking a cleared Intermediate Help Desk Technicia n to join our on-site team in American Samoa. This position provides comprehensive IT support across classified and unclassified networks,

Technical Tools

Customer Support

Responsibilities

~1 min read

→Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments.
→Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment.
→Manage and track incidents through Altiris Help Desk and Remedy ticketing systems.
→Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM.
→Administer and maintain Active Directory accounts, permissions, and group policies.
→Support and troubleshoot network connectivity and configuration issues.
→Escalate complex issues to Tier III support or system engineers as needed.
→Ensure all service requests are completed within established SLAs and documented properly.
→Provide courteous, professional customer service in all end-user interactions.

Requirements

~1 min read

U.S. Citizenship.
An active, in-scope US Government issued Secret clearance.
Current DoD-8570 IAT Level 1 baseline certification (Net+ CE, or equivalent).
5–7 years of experience providing IT support services, troubleshooting both hardware and software in mixed environments.
Demonstrated experience supporting:
- Workstations and laptops across SIPR, NIPR, CENTRIX, and STAMIS networks.
- Active Directory administration and user support.
- OS delivery methods such as Altiris Deployment Solution (DS) and SCCM.
- Help Desk ticket tracking systems (Altiris Help Desk, Remedy).
- VTC/Networking fundamentals and troubleshooting.

Requirements

~1 min read

Experience providing IT Tiered Support Services within DISA, USARPAC, or USARC environments.
Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery.