29d ago

Application Support Specialist / Systems Administrator

United States·Scott AFBmid

Customer SupportApplication Support Specialist

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Key Responsibilities

Implement, administer, modify, and troubleshoot user application accounts for -supported systems.

Requirements Summary

C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois.

Technical Tools

Customer SupportApplication Support Specialist

~1 min read

→Implement, administer, modify, and troubleshoot user application accounts for -supported systems.
→Provide organizational-administrator support for contract writing and other business applications as assigned.
→Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues.
→Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions.
→Coordinate with DOD application administrators on account, access, workflow, and application-administration issues.
→Support application transitions and account migrations, including coordination with affected users and higher-tier support teams.
→Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution.
→Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics.
→Participate as an application SME in recurring or ad-hoc meetings when required.

~1 min read

U.S. Citizenship.
Experience providing application, service-desk, systems-support, or user-account administration in a DoD, federal, or comparable enterprise environment.
Experience using trouble-ticket systems and coordinating escalation to higher support tiers.
Strong customer-service, documentation, troubleshooting, and written/verbal communication skills.
Ability to meet applicable DISA personnel security and network-access requirements.

Hands-on experience with SPS/PD2 and/or ECWM.
Experience with COPS, FABS, EDMS, CSS, FPDS, IBM mainframe/JHSMAIN, or E-ICAM.
DoD contracting or acquisition-system support experience.
Previous DISA support experience.
IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.