End User Support / Systems Administrator

United States·Scott AFBmid

Systems AdministratorInfrastructure & Cloud

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Key Responsibilities

Provide IT equipment support for new-user workstations and relocation moves within Building 3600. Disconnect, move, reconnect,

Requirements Summary

C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois.

Technical Tools

Systems AdministratorInfrastructure & Cloud

~1 min read

→Provide IT equipment support for new-user workstations and relocation moves within Building 3600.
→Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.
→Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.
→Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.
→Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.
→Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.
→Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.
→Assist with timely user support, move requests, and configuration changes while maintaining required response standards.

~1 min read

U.S. Citizenship.
Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.
Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.
Experience with trouble-ticket systems and escalation processes.
Ability to meet applicable DISA personnel security and network-access requirements.

DoD or federal desktop/end-user support experience.
Experience supporting users in a high-tempo mission or contracting environment.
Basic familiarity with switches, structured cabling, and enterprise network troubleshooting.
IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.