Emergency Communications Representative (Temporary)

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Quick Summary

Overview

Amazing Team. Rewarding work! Division: ATCO Gas & Pipelines Location: Edmonton, AB

Requirements Summary

Grade 12 or equivalent is required. Emergency Response Communication Certificate from a recognized post-secondary institution or a minimum of 2 years’ experience in emergency communications. Strong computer skills.

Technical Tools

ms-office

Amazing Team. Rewarding work!

Division: ATCO Gas & Pipelines

Location: Edmonton, AB

What We Offer:

Salary starting at $35.83 per hour
Full-time, 40 hours per week
A supportive team environment with opportunities for professional growth and skill development.
A culture based on caring, integrity, agility, collaboration, and striving for excellence.
A temporary position for approximately 12 months

What We Offer

~4 min read

✓Receive, assess, and prioritize emergency and service requests across multiple channels, following established procedures to dispatch the right resources quickly and accurately.

✓Review requests from internal partners, then triage, assign, and track work to support timely field response.

✓Provide clear pre-arrival safety guidance and post-dispatch instructions to callers, ensuring information is understood and documented.

✓Monitor Work Alone Program notifications and respond promptly, escalating concerns in accordance with protocol.

✓Coordinate field response by dispatching and tracking crews and contractors to support safe, efficient restoration and service delivery.

✓Create and assign work orders, confirming required details are complete and accurate before dispatching to employees.

✓Escalate complex or high-risk situations to the Supervisor or on-call senior leader, as required.

✓Communicate professionally with the public, applying a respectful, inclusive, and non-judgmental approach in every interaction.

✓Grade 12 or equivalent is required.

✓Emergency Response Communication Certificate from a recognized post-secondary institution or a minimum of 2 years’ experience in emergency communications.

✓Strong computer skills. Using multiple monitors and systems simultaneously is required. Must be able to demonstrate proficiency in a variety of software applications including Microsoft Office Suite. Knowledge of Maximo, OFS, and mapping software would be an asset.

✓Proficiency in reading and interpreting maps and coordinates.

✓Demonstrated ability to maintain focus, attention to detail, and make critical decisions under pressure.

✓Must have strong record keeping, documentation and organizational skills.

✓Exceptional verbal and written communication abilities, with a strong focus on clarity, professionalism, and customer service.

✓Mature judgment and responsible work habits. Ability to remain calm in high-stress situations. Time management and organizational skills with an ability to coordinate and prioritize workload and meet deadlines including dealing effectively with a heavy workload.

✓Proven decision-making skills, demonstrating sound judgment and problem-solving under pressure.

✓Strong work ethic and self-initiative; ability to work under minimal supervision.

✓Must have a comprehensive understanding of Occupational Health and Safety regulations.

✓This position is a Safety-Sensitive position and has additional pre-employment requirements as identified in the Alcohol & Drug policy.

✓Flexibility to work a variety of shifts including 12 hours and overnight when necessary