Calstart2mo ago

USD 95000–113000/yr

Program Manager, Voucher Processing

CanadaRemoteFull-Time | Exemptmid

OperationsOtherProgram ManagerProject ManagerProject & Program Management

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Quick Summary

Overview

Please be aware of recruiting scams! All legitimate communication from our recruitment team will come from an official calstart.org email address via email,

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OperationsOtherProgram ManagerProject ManagerProject & Program Management

Please be aware of recruiting scams!

All legitimate communication from our recruitment team will come from an official calstart.org email address via email, we will not text you about a role you have not applied to or shown interest in. We will not perform any interviews via text or Zoom chat.

CALSTART does not ask for any fees or personal information such as social security numbers or bank details during the recruitment process.

About Us:

CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all.

For over 30 years, it’s been CALSTART’s mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration.

About The Role:

The Program Manager – Voucher Processing leads the day-to-day execution and operational success of voucher processing programs administered by CALSTART. This role is responsible for directing Voucher Processing Managers and their teams to ensure vouchers are processed accurately, efficiently, and in full compliance with program requirements.

Working in partnership with leadership and cross-functional teams, the Program Manager establishes operational goals, monitors production performance, and proactively resolves barriers that impact processing timelines or service delivery.

This role plays a key part in maintaining strong team culture, supporting manager development, and driving program outcomes that meet funding and organizational objectives.

A core part of this role is fostering a positive, accountable, and collaborative team culture. The Program Manager works closely with managers and staff to maintain morale in a high-volume operational environment, reinforce clear expectations, recognize strong performance, and ensure team members feel supported in their work. Building trust, maintaining open communication, and promoting a culture of shared responsibility and continuous improvement are essential to the long-term success of the Voucher Processing Team.

This role oversees Voucher Processing Managers and their teams and reports directly to the Director of Incentives.

Lead and execute the operational strategy for voucher processing programs, ensuring vouchers are processed accurately and within program timelines.

Supervise and support Voucher Processing Managers and their teams, providing guidance on workload management, performance expectations, and staff development.

Monitor workflow, queue health, and production metrics to maintain processing targets and identify operational bottlenecks.

Collaborate with internal teams including policy, technology, data, and finance to resolve issues, improve systems, and ensure program compliance.

Identify opportunities to improve operational processes, enhance team efficiency, and support the long-term scalability of voucher processing programs.

5+ years of experience in program management, operations, or compliance-driven environments.

Demonstrated experience managing teams and overseeing program performance or operational workflows.

Strong organizational and leadership skills with the ability to manage multiple priorities and meet operational goals.

Excellent communication and interpersonal skills with the ability to collaborate across teams and engage stakeholders.

Experience working with CRM systems or operational workflow tools (e.g., Salesforce, Microsoft Office Suite, and Monday.com).

Bachelor’s degree or equivalent professional experience.

Ability to work in a collaborative and fast-paced operational environment.

Experience with incentive programs, grants, or government-funded initiatives.

Familiarity with compliance-based program administration.

Experience working in high-volume processing or operational environments.

Listing Details

Posted: January 28, 2026
First seen: March 31, 2026
Last seen: April 27, 2026

Posting Health

Days active: 26
Repost count: 0
Trust Level: 51%
Scored at: April 27, 2026

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Calstart

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CALSTART is a national nonprofit organization working with businesses and governments to develop and implement clean, efficient transportation solutions, accelerating the adoption of zero-emission vehicles and infrastructure.

Employees

125

Founded

1992

Domain

calstart.org

Jobs

View 14 jobs

View company profile

Salary

USD 95000–113000

per year