Calstart8mo ago

USD 29.81–35.77/yr

Voucher Processing & Redemption Specialist

WaRemoteFull-Time | Non-Exemptmid

Other

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Quick Summary

Overview

Please be aware of recruiting scams! All legitimate communication from our recruitment team will come from an official calstart.org email address via email,

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Please be aware of recruiting scams!

All legitimate communication from our recruitment team will come from an official calstart.org email address via email, we will not text you about a role you have not applied to or shown interest in. We will not perform any interviews via text or Zoom chat.

CALSTART does not ask for any fees or personal information such as social security numbers or bank details during the recruitment process.

About Us:

CALSTART is a mission-driven industry organization focused on transportation decarbonization and clean air for all.

For over 30 years, it’s been CALSTART’s mission to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. CALSTART works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. CALSTART provides scientific, technical and policy support for regulatory development and clean technology and infrastructure acceleration.

About the Role

The Voucher Processing & Redemption Specialist (VPRS) is focused on supporting multiple state and municipal sponsored voucher programs that CALSTART administers. The VPRS’ responsibilities include the efficient processing and management of numerous vouchers, ensuring data accuracy across multiple sources & systems, and complying with state agency and company policies. VPRS will play a critical role in the success of Voucher Processing program and must exhibit excellent emotional intelligence (EQ) while managing multiple internal and external stakeholders (e.g., applicants, dealers, Original Equipment Manufacturers (OEMs)) to quickly resolve voucher discrepancies.

Voucher Processing: Thoroughly review voucher applications for eligibility, data accuracy, completeness, and compliance with program guidelines, policies, and procedures in a high-volume processing environment.

Data Entry and Management: Accurately enter application data into the Voucher Processing systems (e.g., Salesforce), maintain up-to-date records, and perform daily charting (aka digital documentation).

Communication: Provide clear and timely written communication with external stakeholders regarding the status of applications, missing or out of compliance documentation, and to outline next steps. Possess an intuitive understanding when to move beyond asynchronous communication (e.g., email) and exhibit a level of comfort speaking directly with stakeholders to troubleshoot and guide them along the application journey. Monitor and respond to programname@CALSTART... program email inquiries.

Customer Service: Professionally address inquiries from applicants, dealers, and other external stakeholders, provide pertinent information, both stated and unstated, and anticipating future needs.

Reporting: Understand and interpret voucher dashboards and reports on application progress, voucher redemption rates, and program metrics.

Process Improvement: Identify opportunities for process improvements and liaise with internal stakeholders to design, test, and implement changes that reduce errors and fix bottlenecks to improve overall program effectiveness.

Collaboration: Work closely with the Voucher Processing team, CALSTART staff, and external partners to ensure program success.

Bachelor’s degree in business administration, finance, accounting, environmental science, or a related field preferred.

Experience: Minimum of 2 years of experience in administrative roles, data processing, data entry, or customer service.

Experience in grant management or voucher processing programs is a plus.

Strong attention to detail, time-management skills, and organizational skills.

Proficiency in data entry and data analysis.

Excellent written and verbal communication skills.

Comfortable working independently with minimal oversight and troubleshooting with given resources.

Developed interpersonal skills to maintain effective working relationships within multi-team environments.

Proficiency in program management tools including Microsoft Office Suite (e.g., Excel, Word, Outlook, SharePoint).

Familiarity with CRM software (e.g., Salesforce) and data management systems.

Ability to prioritize and manage multiple tasks, program complexities, and deadlines effectively.

Proactive mindset paired with strong problem-solving and critical thinking skills.

High level of integrity and commitment to cross-collaboration engagement for shared wins.

Desired, not required - Knowledge of incentive landscape and policies including CARB's portfolio of funding or other public agencies.

Listing Details

Posted: August 14, 2025
First seen: March 25, 2026
Last seen: April 12, 2026

Posting Health

Days active: 17
Repost count: 0
Trust Level: 61%
Scored at: April 12, 2026

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Calstart

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CALSTART is a national nonprofit organization working with businesses and governments to develop and implement clean, efficient transportation solutions, accelerating the adoption of zero-emission vehicles and infrastructure.

Employees

125

Founded

1992

Domain

calstart.org

Jobs

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Salary

USD 29.81–35.77

per year