Director of Security & Operations, Broadway House Women’s Shelter

• Understand all aspects of contract requirements and communicate this understanding to staff.
• Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best practices.
• Observe direct reporting staff engaging with clients and/or supervisory staff.
• Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
• Assist the Senior Program Manager in providing oversight for all aspects of the program in his/her absence.
• Confer with the Senior Program Manager, Vice-President, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
• Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
• Provide assistance and follow-up in regards to critical incidents with clients.
• Develop, implement and manage facility security and preventive maintenance plan.
• Oversee and ensure the daily security and maintenance of the facility.
• Conduct scheduling, planning and training of security staff to ensure that security arrangements are compliant with DHS requirements.
• Oversee and/or ensure provision of repairs, improvements, and cleaning of facility on a timely basis.
• Ensure contractual services (i.e., extermination, fire safety system, HVAC) are provided as required.
• Ensure that City and state rules and regulations are adhered to in regards to sanitation, snow removal, sidewalk litter, DHS, FMD, OTDA, FDNY and Dept. of State, etc.
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.).
• Immediately report to the appropriate Senior Program Manager/Vice-President any: monitoring visits or funders’ events; significant events; any incident that might subject CAMBA to liability.
• Complete incident reports, weekly and monthly reports.
• Facilitate interdepartmental communication and conduct regular staff/departmental meetings.
• Tasks may be modified, expanded and/or assigned over time.

• Bachelor’s degree (B.A.) and two years of applicable experience and/or equivalent experience.
• May be required to become First Aid/CPR certified.
• May be required to become certified in overdose prevention.
• Bi-lingual preferred.

• Ability to be on call 24 hours a day, 7 days a week.

Compensation: $70,000 -$74,000 annually
Status: Full-time (35 hours per week) 
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

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