Customer Success Lead

Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio’s Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from our platform by overseeing the customer journey, working with our Customer Success team to address customer needs, and driving our platform’s integration with quantitative reporting processes. Your role is crucial in ensuring customer satisfaction, retention, and growth.

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In this role, you will achieve the following key accomplishments in your first 12-18 months:

1. Establish and maintain strong relationships with enterprise customers, leading to high customer satisfaction and retention rates.

2. Lead and scale Cambio’s customer success team to deliver consistent, high-quality support to all customers.

3. Enable customer integration with Cambio for quantitative reporting processes that drive annual sustainability and financial compliance for customers.

4. Increase customer onboarding speed, customer NPS, and other critical customer metrics by building upon Cambio’s in-platform onboarding program.

5. Manage delivery of critical customer pilots to help driving closing of new customers.

6. Drive successful customer renewals and identify opportunities for expansion within existing accounts.

• Work Authorization: Authorization to work in the United States or Canada is required.

• Location: This is a hybrid role requiring 2–3 days of in-person collaboration per week.

If you thrive on creating well-crafted products and systems that have a disproportionate impact on the real estate industry’s path to net zero, we invite you to join our team. Apply now to embark on this journey with us.