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Canarytechnologies2mo ago
$161,000 – $232,000/yr

Customer Success Manager, Global Strategic Brands

United StatesUnited States·Dallas,New YorkFull Timemid
Customer Success ManagerStrategic Customer Success ManagerCustomer SuccessCustomer
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Quick Summary

Overview

About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,

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About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
 
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
 
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
 
Join us in shaping the future of hospitality!
 

About the Role
As a Customer Success Manager, Global Strategic Brands you will serve as the strategic owner of Canary’s largest and most complex enterprise hotel groups. You will quarterback across deployments, expansions, and adoption initiatives—ensuring that Canary delivers measurable value and becomes a long-term strategic partner to our enterprise customers.
 
You will collaborate closely with the Implementation Manager (responsible for deployment and integrations) and Enterprise Sales (responsible for expansion and new product revenue). Your role is to align these work streams to customer goals, foster strong executive relationships, and drive long-term account success.
  • Serve as the strategic owner of assigned global straetgic accounts, maintaining long-term executive and operational relationships.
  • Quarterback across work streams, coordinating with the Implementation Manager (deployments) and Sales (expansions).
  • Lead strategic account planning: develop success plans tied to brand-level outcomes and property-level adoption.
  • Conduct regular executive business reviews, providing insights, surfacing risks, and identifying opportunities for deeper partnership.
  • Ensure smooth transitions from deployment to adoption by partnering with the Implementation Manager.
  • Monitor product usage and adoption across large portfolios; intervene to mitigate risks and drive outcomes.
  • Partner with Sales to uncover and execute expansion opportunities, ensuring seamless customer experience through the sales cycle.
  • Advocate for customer needs internally by partnering with Product, Engineering, and Support teams to influence roadmap and resolve escalations.
  • Promote customer advocacy, transforming satisfied brands into champions of Canary.
  • BA/BS degree.
  • 5+ years in Enterprise Customer Success, Account Management, or Strategic Consulting—preferably in hospitality technology or SaaS.
  • Proven ability to manage complex, multi-stakeholder enterprise accounts.
  • Strong executive communication skills with the ability to influence C-level stakeholders.
  • Experience in strategic planning and account growth within global or multi-property enterprises.
  • Collaborative mindset, with proven ability to work cross-functionally with technical and commercial counterparts.
  • Strong problem-solving skills and ability to manage competing priorities in fast-paced environments.
  • Project Management Professional (PMP) certification or equivalent experience is a plus.

    • Location & Eligibility

    Where is the job
    New York, United States
    Hybrid — some on-site time required
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    March 3, 2026
    First seen
    March 26, 2026
    Last seen
    May 10, 2026

    Posting Health

    Days active
    44
    Repost count
    0
    Trust Level
    37%
    Scored at
    May 10, 2026

    Signal breakdown

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