Business Analyst - Fraud & Financial Crime

Online fraud and phishing are no longer simply cybersecurity or customer-awareness issues. For banks and insurers, fraud prevention is increasingly becoming a business transformation challenge involving payments, technology, data, customer journeys, operations and governance.

At Capco, we help financial institutions translate this changing fraud landscape into practical solutions. Our work spans fraud prevention and detection, payment controls, real-time decisioning, fraud intelligence, customer protection and operating models.

As a Business Analyst, you will work at the intersection of business, risk, operations and technology. You will help banks and insurers turn complex fraud challenges and regulatory requirements into concrete processes, requirements and solutions.

• Analyse and redesign fraud prevention and detection processes
• Translate business and regulatory requirements into functional requirements, user stories and process designs
• Design and improve payment and customer journeys around fraud prevention and intervention
• Define requirements for real-time fraud monitoring and decisioning
• Work on fraud data, behavioural analytics, device intelligence and fraud signals
• Support the design of fraud operating models, including roles, processes and governance
• Contribute to initiatives around victim support, case management and customer communication
• Facilitate workshops with stakeholders across Fraud, Risk, Payments, Operations, IT, Compliance and Customer Experience
• Translate complex business challenges into clear recommendations and actionable solutions

You are a Business Analyst who already has hands-on experience in fraud or a closely related domain and who understands the realities of financial services.

• 2+ years of experience as a Business Analyst, Functional Analyst, Product Owner or similar role
• Proven experience in fraud prevention, fraud detection, financial crime, payments or related risk domains
• Experience working within banking or insurance
• Fluent knowledge of Dutch OR French AND English
• Strong experience in requirements gathering, process analysis and stakeholder management
• The ability to translate complex business, operational and regulatory requirements into clear functional solutions
• Experience working across business and technology teams
• Strong analytical, communication and workshop facilitation skills
• A structured and pragmatic approach to solving complex problems

At Capco, you will work predominantly within financial services, alongside experienced consultants and subject-matter experts. You will work on complex transformation programmes where business, technology and financial-services expertise come together.

• Work on banking and insurance transformation programmes with real business impact
• Collaborate with senior stakeholders across Fraud, Risk, Payments, Operations, IT and Compliance
• Combine business analysis with technology, data and regulatory expertise
• Build your profile in a fast-moving domain where financial institutions are redesigning fraud prevention