IT Admin

The IT Administrator/Coordinator reports to the IT Director and is responsible for day-to-day IT support, inventory of equipment, identify/document/verify Service Level Agreements and contracts, create/maintain departmental SOP and inventory documentation, and provide superior customer service. The IT Administrator/Coordinator will also support and assist with discovering innovative technologies to enhance Capital Vacations work product and help create an IT support framework that is consistent with best business practices.

• →Help define, achieve, and improve on IT Dept Service Level Agreements & Contracts used within the Business.
• →Assist Capital Vacations staff in the use of available software programs, answer questions and provide useful tips about software and equipment.
• →Periodic maintenance of Corporate Users & Contacts database.
• →Ongoing maintenance of IT equipment inventory database.
• →Support IT team in sourcing, building, and implementing new technology to the support organizations.
• →Assist in executing IT corporate initiatives and see them through to completion.
• →Help define, achieve, and improve on IT Dept written SOP’s to be used by support team.
• →Create or coordinate the organization of site-specific documentation used by support team.

• 2+ years experience in administrative or support roles with a focus on customer support.
• Friendly & customer focused support a must.
• Able to function effectively in a high-paced environment.
• Extremely comfortable in MS Windows environments using the MS Office suite.

• Makes effective use of time and complete tasks efficiently and on time.
• Organizationally savvy to handle multiple business priorities simultaneously and prioritize and complete work within stringent deadlines.
• Able to work with a team, communicate effectively, and have high attention to detail.
• Willingness to learn new technologies to support company growth