Quality Assurance Representative

Bransonmid

OtherQuality Assurance

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Quick Summary

Overview

Capital Vacations is the fastest growing company within our sector of the Hospitality Industry.

Technical Tools

OtherQuality Assurance

Nice to Have

~1 min read

What We Offer

~1 min read

The Quality Assurance Representative continues the sales process with an intent to maintain the integrity of the Capital product. This role verifies the accuracy of Owner and purchase information with the Owner while explaining the contract paperwork ethically and ensuring the new Owner leaves with a feeling of satisfaction and confidence in the purchase. The QA Representative maintains proper sales procedures while decreasing the rescission rate of the Resort.

Flexibility to work weekends and holidays.
Professional demeanor with a tenacious attitude.
Detailed-oriented with strong problem solving skills.
Great opportunity for former loan processors, contracts processors, closing agents, title agents, bank tellers as well as sales representatives.

Responsibilities

~2 min read

→Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase. Ensures that our newest Owner leaves with confidence in the purchase.
→Assists with contracts, processes and other functions in the office as needed or requested.
→Verifies all documents for accuracy; checks contracts for errors and omissions.
→Adheres to regulation and company policies/procedures concerning the Timeshare closing process.
→Handles misrepresentation concerns and client disputes and reports when necessary.
→Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations.
→Protects the company from misrepresentations.
→Must close a “Reasonable Percentage” (within 10% of the average number of closings of other Quality Assurance Representatives at the same site/department) of closings occurring each month.
→Downloads each closing, labels and appropriately files within the required timeframe to qualify for Monthly Tier bonus as outlined on the Quality Assurance Compensation Plan.
→Downloads QA recordings, labels and files appropriately within 24 hours for closing at the site level and 72 hours for closing on a roadshow. Labels and saves the files while following the correct procedures. One missing recording is below the Minimum Performance Standards.
→Maintains a low net cancellation rate while maintaining the integrity of Capital Vacations ownership. Net cancellation percentage of 15% or higher is below the Minimum Performance Standards.
→One or more contract(s) placed on suspense in a monthly period is below the Minimum Performance Standards.
→Handles cancellations by phone or walk-in; works to retain cancellations as owners and, if unsuccessful, completes necessary documents according to cancellation procedures.
→All other duties as requested.

High school diploma/ GED or one to three years of related experience and training; or equivalent combination of education and experience.
Sales experience within the Timeshare industry
Possess and maintain Notary credentials

Sales experience
Maintain Reasonable Percentage of closings (within 10% of the average number of closing per QA at same site/department)
Maintain low Net Cancellation rate (14% and below)
Customer service skills
Written and oral communication skills
Typing and basic computer skills
Flexible schedule