HVAC Service Manager

Oceanside Services is growing, and we’re looking for a HVAC Service Manager to lead our service team into the next phase of that growth. This role is ideal for a hands‑on, people‑first leader who knows how to build trust, drive performance, and develop technicians while maintaining an exceptional customer experience.

You are a driver—someone who leads from the front, takes initiative, and creates momentum. You’re comfortable setting expectations, making decisions, and holding people accountable, while still being a coach and developer at heart.

An HVAC background is helpful, but not required. What matters most is your ability to lead technicians, manage operations through data, and build a culture people want to stay in.

• Build trust and respect quickly with a team of service technicians
• Establish clear expectations and consistent leadership rhythms
• Create a positive, performance‑driven culture focused on accountability and growth

• Lead Right Tech, Right Call / call‑by‑call execution in the field
• Maintain a strong understanding of dispatching for profit and collaborate closely with dispatch
• Use data to drive decisions by tracking KPIs and executing improvement plans

• Actively coach technicians to improve technical, sales, and customer‑facing skills
• Identify training needs and run both technical and sales training programs
• Build bench strength and career paths for high‑potential employees

• Clearly communicate expectations, goals, and performance feedback
• De‑escalate customer situations professionally and effectively
• Consistently connect initiatives to the “why” to gain technician buy‑in

• Balance daily operations with long‑term employee and customer retention
• Prioritize quality, consistency, and culture—not just closing tickets

• Proven experience leading frontline teams (trade, service, or technician‑based environments preferred)
• Ability to learn HVAC operations quickly, if not already experienced
• Strong understanding of KPI‑driven management
• Demonstrated success developing employees through coaching and training
• Excellent communication and customer‑resolution skills

• Initiative & Drive – You don’t wait to be told; you lead
• Strong Decision‑Making – You assess, decide, and follow through
• Developer Mindset – You care deeply about growing people, not just numbers