Senior Team Manager, Retail Business Unit Risk

At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Retail Supervision and Risk Management (RSRM) is an independent group responsible for providing supervisory support through direct supervision, escalation, oversight, analysis, and supervisory risk assessments, to Schwab’s Investor Services. Retail Supervision and Risk Management’s vision to be a trusted independent partner of all Schwab stakeholders promotes business growth through effective risk management. We strive to improve business outcomes by providing and applying practical, consistent, effective, and unbiased risk guidance that is grounded in a deep understanding of business goals as well as the regulatory and industry environment.

The Senior Team Manager, Retail Business Unit Risk is a critical leadership role within a fast-paced, evolving business, offering the opportunity to shape how risk is managed across Schwab’s Investor Services organization. This leader oversees the Investor Services business risk profile, partnering closely with senior leaders to proactively identify, assess, and manage risk—ensuring strong controls and alignment with regulatory and firm standards. Leading a high-performing team of risk professionals, this role spans a broad and dynamic portfolio, including risk identification and oversight, 1st line testing alignment, operational and third-party risk coordination, audit engagement support, and governance across key areas such as New Products, Conflicts of Interest, Disclosure Risk, and policy implementation. The role also carries accountability for team performance, development, and delivery.

Success in this role is driven by the ability to build strong, trusted relationships across the business and with 1st, 2nd, and 3rd lines of defense—including Internal Audit, Compliance, and testing partners—to drive alignment, transparency, and effective risk management outcomes, while proactively evolving teams and risk programs through AI fluency and AI-enabled tools and technology to enhance insights, efficiency, and scalability across the control environment.

This is a unique opportunity for a seasoned risk leader who thrives in a complex, high-growth environment and is energized by influencing at scale, building strong teams, and advancing modern, forward-looking risk practices.

Required Qualifications

• 10+ years relevant financial services experience, including broker dealer and retail experience
• 8+ years supervisory, risk, audit, control, or compliance experience in similar financial service industry
• Ability to and experience in leading teams of experienced professionals
• Significant experience with risk, controls and related GRC tools
• Experience with functional areas such as Conflicts of Interest, Disclosure Risk Management, New Products and policy review. Including experience in standing up functional processes from concept to standard operation.
• Demonstrated AI fluency and experience leveraging tools and technology to enhance risk identification, monitoring, and supervisory practices (e.g., data analytics, automation, or AI-enabled solutions)

Preferred Qualifications

• Professional experience leading and engaging with teams, creating a positive, flexible and proactive culture
• Strong communication, influencing and presentation skills
• Highly effective organizational and time management skills
• The ability to work on multiple projects and prioritize based on regulatory risk and business needs
• Track record of providing sound guidance to business partners, peers and subordinates
• Respond to changes in the business and/or regulatory environment by actively recommending changes to existing policies and procedures
• Responded to findings and remediation plans as appropriate and track through to completion
• Strong attention to detail and the ability to identify core and root cause of gaps and weaknesses
• Implemented regulatory change initiatives across the business in a manner that balances the control requirements with field experience
• Series 7 and other relevant licenses preferred (willingness to obtain)