Project Manager, Operations

We need an ambitious, curious leader to become a Project Manager on the Operations Team to help drive the biggest change in the company’s history. 

The Opportunity – Why Join 

Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands.  We have embarked on a mission to double in size - Becoming one of the largest providers in the US.  These facts showcase why we're the right choice: 

• On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies 

• On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA 

• On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) 

• On culture: USA Today named us 2025 top workplace nationwide.  We believe the job of an insurance company is to do good.  Our mission is to help our members during what is often the hardest times in their lives.  We pick up the phone to people who have lost loved ones and offer our genuine support.  That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person.  We believe the job of an insurance company is to pay out.  That is what insurance is for.  Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death.  We are not here to chase the super-rich with annuities and wealth management products.   AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need. 

We are seeking a dynamic and detail-oriented Project Manager who thrives in a fast-paced environment. You should be passionate about delivering results and taking on responsibility, highly organized, and able to manage multiple projects simultaneously. The ideal candidate is a natural leader with strong communication skills, capable of driving cross-functional teams toward a common goal. You are a problem solver with a proactive approach, who enjoys overcoming challenges and is committed to continuous improvement. Your ability to anticipate risks and manage resources effectively will be key to your success.

Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force. 

Project Planning & Initiation

• →Collaborate with stakeholders to gather requirements and define project scope, objectives, and success criteria of multimillion strategic Operations projects
• →Develop comprehensive project plans outlining timelines, milestones, resource allocation, and key deliverables
• →Create detailed work breakdown structures and task assignments to ensure clear understanding of roles and responsibilities

Team Leadership & Collaboration

• →Lead and motivate cross-functional teams, ensuring all members understand project goals and their specific contributions
• →Facilitate effective communication within the team, fostering a collaborative environment that encourages knowledge sharing and problem-solving
• →Follow up diligently and consistently with task owners to ensure deadlines are met and the project progresses according to plan
• →Whenever things do not go as planned, redefine plan, assign new timelines, and communicate effectively

Stakeholder Management

• →Serve as the primary point of contact for all project-related communications, ensuring stakeholders are informed of progress, risks, and issues
• →Facilitate regular status meetings and produce comprehensive reports that summarize project status, potential risks, and mitigation strategies
• →Manage expectations by aligning project deliverables with stakeholder needs and addressing any changes in scope or priorities

Risk Management

• →Identify potential risks throughout the project lifecycle, assessing their impact and likelihood
• →Develop and implement risk mitigation strategies to minimize the impact on project timelines, costs, and quality
• →Monitor ongoing risks, adjust plans as necessary, and communicate risk management activities to stakeholders

Budget & Resource Management

• →Develop and manage project budgets, ensuring projects are delivered within financial constraints
• →Track project expenses, approve expenditures, and ensure accurate financial reporting throughout the project lifecycle
• →Optimize resource utilization, balancing team capacity with project demands and reallocating resources as necessary to meet project objectives

Timeline & Milestone Management

• →Develop and maintain detailed project schedules, ensuring all tasks are assigned, tracked, and completed on time
• →Monitor progress against the project plan, identifying and addressing any delays or deviations from the schedule
• →Ensure critical milestones are met, coordinating with team members to expedite tasks where necessary

• Fast‑paced, results‑driven
• Highly organized; juggles multiple projects
• Strong leader & communicator
• Drives cross‑team collaboration
• Proactive problem solver
• Anticipates and mitigates risks
• Efficient with resources
• Continuous improvement mindset
• Takes ownership; delivers quality 

• Bachelor’s degree in any field.
• 5 to 10 years of experience in project management.
• A minimum of 3 years managing complex, cross collaborative projects.
• Prior experience at a top tier business/management consulting firm.

• Pragmatic self-starter.
• Ability to thrive in a fast-paced work environment within a growing company and successfully manage multiple priorities at the same time.
• Strong proficiency in project management software (e.g., MS Project, Jira, Trello, Monday.com).
• Solid understanding of project management methodologies (Agile, Waterfall, etc.).
• Excellent communication and interpersonal skills.
• Certification in PMP, PRINCE2, or Agile (preferred but not required).

Work Solution: Hybrid, Remote (USA)

Relocation Eligibility: Available

• Hybrid work environment that promotes work-life balance

• Comprehensive medical, dental, and vision coverage starting from your first day

• Employer 401k match and employer contribution to a pension plan

• Generous PTO and paid parental leave to support your family needs

• Various associate resource groups and community involvement initiatives 

Essential Job Functions  

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.  

This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements.  

AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future. 

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