Outreach Crisis Specialist

• →Responds to crisis calls in a timely manner
• →Makes face to face visits when calls come into Access to Care or the Crisis Response Intensive Care Coordinator
• →Provides services in the community, consumer’s homes, etc.
• →Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
• →Effectively determines the level of response needed in crisis situations
• →Assists in contacting family members if needed
• →Communicates effectively with Access to Care to assist in finding appropriate placement when necessary
• →Evaluates the consumer for community referrals needed
• →Educates families on de-escalating crisis situations, including but not limited to, safety plans
• →Assists in securing emergency medical services or law enforcement if needed
• →Advocates on behalf of the consumer to secure community resources
• →Effectively collaborates with the treatment team members and outside sources in the delivery of services
• →Follows up with consumers that are in AltaPointe Children’s Outpatient Programs who may be decompensating or at high-risk
• →Travels to consumer’s homes to ensure medication compliance as needed
• →Utilizes appropriate communication methods to ensure appropriate communication with individual consumers’ treatment teams
• →Manages and triages calls from multiple referral sources
• →Effectively demonstrates the application of adult specific competencies
• →Provides transportation to services on a limited basis

• Seeks clinical supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance case management skills

• Documents in a timely fashion per AltaPointe policy
• Documents using Avatar appropriately
• Documents appropriate, complete, and comprehensive assessments
• Documents in detail the resolution of crisis situations and linkage to appropriate follow up sources
• Documents in a clear and concise manner services provided before the completion of the shift
• Documents legibly

• Effectively manages caseload based on consumer needs
• Meets AltaPointe productivity standards if applicable

Bachelor’s degree in a mental health discipline.

Must be at least age 23, maintain a valid verifiable driver license and maintain a clear driving record.

Knowledge in child/adolescent specialty, outlined below, to be attained within (6) six months of employment:

• Knowledge of psychiatric disorders in the child/adolescent population
• Knowledge of cultural diversity
• Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice
• Knowledge of Psychiatric Rehabilitation principles
• Knowledge of available community resources
• Knowledge of educational methods appropriate to children/adolescents with psychiatric disorders
• Knowledge of substance abuse
• Knowledge of AltaPointe Health Systems programs and services