Program Manager, Operations Integration

• → Serve as the owner and champion of multiple complex operational programs and initiatives, including process improvements, system enhancements, field enablement, and readiness planning• Act as the primary integration lead to ensure all new initiatives are successfully launched with clear processes, training, and operational alignment across the field• Create detailed project and program plans that include time bound commitments, task owners, milestone tracking, dependencies, and reporting • Partner cross functionally with Operations, Parts, Supply Chain, Finance, HR, Training teams, and external vendors to align resources and drive execution • Identify gaps, risks, and inefficiencies in current processes and develop scalable solutions that improve consistency, quality, and performance • Lead readiness activities including documentation, communication plans, training coordination, and rollout support to ensure successful adoption • Engage with internal stakeholders and external partners to provide program updates, performance insights, and a clear forward looking roadmap • Leverage data to assess program performance, identify trends, and translate insights into actionable recommendations • Present results in clear and structured documentation and presentations, including performance against plan, risks, and mitigation strategies 

• Ownership: Acts as the single threaded leader for critical operational programs and is fully accountable for outcomes• Teamwork: Builds strong partnerships across the organization and collaborates effectively with field operations,corporate teams, and external partners • Demonstrates responsiveness, creativity, resilience, and resourcefulness in a dynamic environment • Strong bias for action with the ability to balance speed and thoughtful decision making • Customer focused with clear accountability to deadlines and commitments • Ability to deep dive into data and translate analysis into business insights and recommendations • Comfortable operating in ambiguity while building structure and clarity for others 

• Full remote position with less than 15 percent travel• Occasional weekend work may berequired based on program and operational needs 

• 6 plus years of experience creating and executing project or program plans on time and within budget• Highly proficient in Microsoft Excel, PowerPoint, and Word• Strong analytical background with experience in business analysis or FP&A style work • Demonstrated success leading complex cross functional initiatives • Experience in fleet maintenance, field operations, service delivery, or similar industries • Experience driving process improvement and operational readiness initiatives 

• Program or Project Management certifications such as PMP, Agile, or Six Sigma• Experience with program management tools such as Asana, Monday, or Smartsheet• Experience building or scaling new programs, processes, or operational capabilities • Experience leading large scale rollouts that required training, communication, and change management • Experience interfacing directly with large enterprise customers, including presenting to senior stakeholders and influencing outcomes 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to regularly lift and move up to 10 pounds
• Ability to stand, walk, sit, talk or hear
• Frequent use of hands and fingers
• Ability to feel and reach with hands and arms