Scheduling Dispatcher

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Logistics & Supply ChainDispatcher

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Quick Summary

Key Responsibilities

Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.

Requirements Summary

Relevant Experience: Prior experience in dispatching, scheduling, or operations (service industry preferred). Strong Organizational Skills: Ability to manage multiple schedules, priorities,

Technical Tools

Logistics & Supply ChainDispatcher

📅 Residential Trades Dispatcher

Looking to grow your career in a fast-paced operations role? Apple Air has an exciting opportunity for a Dispatcher! We’re seeking someone who is highly organized, detail-oriented, and thrives in a dynamic environment where communication and coordination are key. In this role, you’ll play a vital part in supporting our service team by managing technician schedules, optimizing routes, and ensuring a seamless customer experience. Apple Air is known for innovation, excellence, and a strong commitment to both employees and customers. If you’re eager to make an impact, support a high-performing team, and build a stable, rewarding career with a company that values your success, this is the opportunity for you!

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Responsibilities

~2 min read

→Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
→Manage Real-Time Schedules: Monitor technicians’ start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.
→Route Optimization: Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
→Communicate with Field Technicians: Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
→Customer Service Support: Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
→Maintain Workforce Availability: Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
→Forecast Workload: Plan and forecast service demand 2–3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
→Follow-Up on Pending Work: Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
→Parts Coordination: Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
→Problem Resolution: Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Requirements

~1 min read

Relevant Experience: Prior experience in dispatching, scheduling, or operations (service industry preferred).
Strong Organizational Skills: Ability to manage multiple schedules, priorities, and tasks with high attention to detail.
Effective Communication: Strong verbal and written communication skills to interact with technicians, customers, and leadership.
Problem-Solving Skills: Ability to think critically, anticipate challenges, and make sound decisions under pressure.
Technical Proficiency: Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).
Team-Oriented Mindset: Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.