Desktop Support Specialist

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OtherSupport Specialist

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Quick Summary

Key Responsibilities

Respond to and resolve Service Desk requests for hardware, software, mobile device, audio/visual and peripheral issues across Windows and Mac environments. Device Deployment: Image, configure, deploy,

Requirements Summary

High School Diploma and 1 year of experience, or equivalent experience. Experience providing desktop support and troubleshooting hardware, software, and end-user technology issues. Experience imaging,

Technical Tools

OtherSupport Specialist

Ready to shape the future of science and global health? A global nonprofit that provides trusted biological materials for science and health, ATCC is hiring a Desktop Support Specialist. This onsite role is based primarily in Manassas, VA with at least 1 day per week based in one of our Maryland facilities and additional travel to ATCC's Gaithersburg and Germantown, MD sites as required. This role provides hands-on technical support for end users across desktop, laptop, mobile, and peripheral technologies. The position serves as a key entry point for IT support, resolving Service Desk requests, troubleshooting hardware and software issues, supporting onboarding activities, and maintaining technology assets across three locations.

Responsibilities

~1 min read

Health & Wellness:
- Comprehensive medical coverage and company paid Life Insurance, Disability Insurance, AD&D, and paid parental leave
- Work life balance with Paid Holidays and PTO
- Fitness and cell phone subsidies, and additional benefits such as legal services, pet insurance and additional supplemental coverage.
- Employee Assistance Program offering around-the-clock counseling
Financial security:
- 401(a) (6% employer contribution) and 403(b) (2% match) retirement plans
- Exceptional career advancement opportunities, recognition, and rewards
- Corporate bonus program
Mission Focused:
- Non-profit organization supporting critical life science research
- We give scientists the tools they need to make discoveries that improve and save lives
- Contribute to community involvement and social responsibility

Join ATCC, where we fuel your success, well-being, and development. We're a mission-focused non-profit Equal Opportunity Employer, celebrating a century of supporting global public health. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Shape the future of science with us.