Healthcare Customer Service Representative

• →Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations
• →Bring a Sales-Minded Approach: Approach each interaction with a friendly and welcoming tone, building genuine rapport while presenting the value of the healthcare program in a way that resonates with the member’s needs – while being intentional in addressing hesitations to build trust and drive engagement
• →Turn Opportunities into Wins: Build meaningful rapport with customers, clearly explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits, maximizing the value of every interaction to convert each opportunity into a successful outcome
• →Make an Impact: Help members set meaningful healthcare goals and guide them toward achieving them by clearly educating them on the program’s advantages, proactively addressing hesitations, and reinforcing the value of taking action
• →Be a Problem-Solver:  Identify, research, and resolve potential issues while delivering exceptional customer service, proactively highlighting the program’s benefits as part of the solution to build confidence and drive engagement
• →Promote Healthcare Benefits: Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented
• →Embrace the Service Plus Mindset: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience
• →Stay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success
• →Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations

Here’s what helps you thrive in this role:

• High School Diploma or GED (required and verified during background check)

• Strong computer skills — data entry, screen navigation, and solid keyboarding speed

• Experience using Microsoft Outlook and Word

• Excellent customer service skills and a friendly, compassionate tone

• Ability to stick to schedules and daily tasks

• Great oral and written communication skills

• Genuine empathy and care for others

• Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date.

• Completion of assessments may be required before moving forward in the hiring process.

• Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination.

If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on our team.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

At Carenet Healthcare, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters.

Carenet communicates using our e-mail domain: @carenethealth.com

To report suspicious job ads or emails, email our recruiting team at recruiting@carenethealth.com and include as much detail as possible (e.g., job board where the false ad was placed, documentation that will assist us in the investigation).

If you believe you have been a victim of a crime, contact the local authorities or the FBI’s Internet Crime Complaint Center at ic3.gov.

For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams.

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