Lived Experience and Insights Lead

At Change Grow Live, we're creating better futures by continuously evolving how we support people, communities and one another. As services change and technology develops, we want to ensure that the experiences, insights and ideas of the people who use our services remain at the centre of every decision we make.

That's where you come in.

We're looking for a Lived Experience and Insights Lead to help shape the future of our West Kent services. Someone who sees opportunity in every conversation, meaning in every experience and believes that listening well is one of the most powerful tools for creating lasting change.

This is a rare opportunity to influence service development, innovation and transformation while championing the voices of people whose experiences can help us become better, more responsive and more effective every day.

You won't simply gather feedback.

You'll uncover the stories, experiences and insights that help us understand what works, what matters most and where we can go further.

Working across West Kent, you'll build trusted relationships with people using our services, volunteers, peer mentors and recovery communities, creating opportunities for meaningful involvement and genuine co-production.

You'll connect the dots across services, identify emerging themes and translate lived experience into actionable insights that influence decision-making at every level. From service improvements and digital innovation to long-term transformation programmes, your work will help ensure people remain at the heart of change.

Working closely with our Strategic Improvement Manager and wider leadership teams, you'll help create a culture where curiosity, learning and continuous improvement thrive.

You believe that the people closest to services often hold the most valuable perspectives.

You're naturally curious, an exceptional listener and someone who enjoys exploring challenges from different angles. You know how to create conversations that make people feel heard, valued and empowered to contribute.

You're equally comfortable engaging with people in communities, facilitating workshops, analysing themes or presenting recommendations to senior leaders. You can turn complex experiences into clear insights and clear insights into meaningful action.

You may have developed your experience through engagement, co-production, quality improvement, research, community development, service development or lived experience leadership. However you got here, you're passionate about creating positive change through partnership, collaboration and innovation.

 

The best insight doesn't sit in a report.

It lives in conversations, experiences and perspectives that can transform how services are designed and delivered.

That's why we're looking for someone who brings curiosity, empathy and fresh thinking. Someone excited by the challenge of understanding what matters most to people and turning those insights into improvements that make a real difference.

Because when people are genuinely listened to, better services follow.

 

 

 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

We're excited to hear from talented candidates and may close this advert earlier than the advertised closing date if we receive a high volume of applications. We therefore encourage you to apply at the earliest opportunity.

 

CGL points 31 to 33 (£36,101.10 - £38,114.53)

N/A - Outside London Weighting Area

19/10/2026

12/10/2026

Ian Marshall | ian.marshall@cgl.org.uk | 07867538056

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.