Quality and Development Lead

 

• Be required to improve quality which will include creating and undertaking regular, cyclical audits of all aspects of service delivery and governance.
• Identify areas of good practice and areas that need improving and formulate robust plans.
• Implement these plans with all relevant staff, including leaders and front-line staff and will set up evaluation mechanisms to understand ‘what works’; impact of action plans in improving practice.
• Work with the team to ensure effective observed practice, coaching, and designing and delivering training and workshop sessions.
• Working with the senior leadership team to co-ordinate integrated quality audits across all areas of service delivery in line with the organisational audit cycle.
• Support the Designated Safeguarding Lead to ensure that the effective identification, assessment and management of risk and compliance with relevant legislation and policy and procedures are upheld.
• Ensure effective investigations of all incidents and ensure learning is disseminated appropriately throughout the service.
• You will collate lessons learned quarterly to collate themes and patterns to feed into the whole service quality improvement plan and contract monitoring reporting.
• Produce reports in a timely manner in order that the service.improve outcomes for service users.

 

• Experience in Social Care and the Drug & Alcohol sector, with strong knowledge of the recovery ethos.
• Background in project development, change management, and use of quality management systems.
• Skilled in root cause analysis for serious incident investigations.
• Proficient in audits and service reviews to drive evaluation and improvement.
• Experience working within regulated services, including knowledge of CQC regulations and Key Lines of Enquiry.
• Confident delivering training to diverse groups using coaching and interactive methods.
• Strong understanding of safeguarding procedures for children and vulnerable adults.
• Proven ability to analyse and cross-reference data sources to inform conclusions and improvement priorities.
• Experience in influencing stakeholders at all levels through clear, persuasive communication.
• Able to evaluate the impact of change, lead teams through improvement processes, and promote CGL’s values through action.

 

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

 

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

 

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

 

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

 

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

 

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.https://changegrowlive.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=13499&hashed=-472272305

CGL points 31 to 33 (£36,101.10 - £38,114.53)

Outer London Weighting (£2,250.61)

16/10/2026

Dimitra Sampani | dimitra.sampani@cgl.org.uk | 07741627669

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.