Receptionist and Administrator - Be Smoke Free

For someone reaching out for help to stop smoking, the first conversation matters.

 

As our Receptionist and Administrator, you’ll be the first point of contact for people accessing Be Smoke Free—creating a warm, professional and responsive experience from the moment they call or arrive.

You’ll manage appointments, respond to enquiries and keep essential information moving, giving our specialist team the organisation and support they need to help people across Manchester live healthier lives.

This is not simply reception.

It is connection, coordination and better health—combined.

Be Smoke Free is a specialist nurse-led tobacco addiction service delivered by Change Grow Live in partnership with Manchester Health Care Commissioning Service and Manchester City Council.

You’ll sit at the centre of the service, connecting people with Stop Smoking Advisers, Tobacco Addiction Specialist Nurses and the wider support available across Manchester.

• Welcome people and respond to telephone, email and face-to-face enquiries.
• Coordinate appointments and maintain electronic diaries.
• Record contacts accurately on our case management systems.
• Provide clear information and signpost people to the right support.
• Keep reception areas welcoming, organised and up to date.
• Support feedback, correspondence and wider team administration.

Your work will help ensure every person receives a prompt, respectful and well-organised service.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

 

We reserve the right to close this opportunity early if we receive a high number of applications, so we encourage you to apply as soon as possible.

 

This opportunity is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, we are unable to support new visa applications or extensions.

 

Please note that we are not accepting applications from recruitment agencies for this vacancy. Direct applications only.

CGL SPOT (20) (£26,296.03 - £26,296.03)

N/A - Outside London Weighting Area

12/8/2026

Liv Jaremi | liv.jaremi@cgl.org.uk

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.