HVAC Service Manager

Want to work for the newest HVAC, Plumbing and Electrical Company in Nashville that sees your potential, values your expertise, and prioritizes your work/life balance? Coolray Heating & Cooling in Tennessee could be who you’ve been searching for!

We’re seeking a service-focused leader as our HVAC Service Manager to join our team.  Could you be our next HVAC Service Manager?

The Atlanta headquartered Coolray family of companies have been locally owned and operated since 1966.  Our team is comprised of exceptional people who are passionate about their talents and abilities. It’s a two-way street. We recognize the vital role our team members play in the success of our business. We also realize the kind of place you work makes all the difference in your life. That's why we are family-oriented, focused on work-life balance, and supportive of the crazy turns life can take us. We challenge and channel team our members’ intelligence and ingenuity and provide them with a sense of, purpose, achievement, ample compensation and participation in Coolray’s success.

• “You can reach your full potential!”  You’ll have access to advancement opportunities.
• “We’re fun, friendly, inclusive, and employee-centric!”  Our culture is collaborative, dynamic, and high-energy.
• “To us, it’s more than a business. We give back. And you can, too!”  You’re joining a family that is committed to taking care of each other, our customers, and our community.

• Develop a culture of performance excellence to encourage employment growth
• Drive the HVAC department sales through training and development of the field technicians
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
• Coach service technicians on how to increase average ticket, closing rate and monthly truck revenue 
• Provide a constant flow of product and sales training
• Promote lead generation
• Monitor and control call backs and warranties
• Handle all escalated customer concerns by demonstrating 100% customer satisfaction
• High School Diploma or equivalent; Bachelor's Degree preferred
• An in-depth knowledge of HVAC systems for residential and commercial dwellings
• Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
• Ability to build business in the private sector, as well as the public sector
• Have an understanding of general HVAC design with have an overall general knowledge of HVAC material costs
• Positive energy and enthusiasm to drive sales and company growth
• Ability to prioritize, set goals, and manage multiple tasks, handle deadlines

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