Guest Services Agent

As a Guest Services Resort Operator, you'll answer phone calls in a courteous and pleasant manner and refer guests to the correct extensions. With a pleasant and can-do attitude you'll address guest concerns in a friendly and warm manner.

Salary Range: $18.50/hr

Eligible for bonus and incentive compensation

Nestled on the sunny side of the Cascades, Suncadia’s 6,000‑acre mountain resort community offers year‑round opportunities to explore, unwind, and connect. With lodging options ranging from an intimate Inn to a classic Northwest lodge and private vacation homes, and with Tumble Creek providing an elevated club lifestyle, Suncadia fosters a true sense of place. Offering 40+ miles of trails, championship golf, a luxury spa, inspired dining, and direct access to the Wenatchee National Forest, at Suncadia adventure and belonging naturally come together. Here, meaningful moments aren’t just created, they’re part of the experience.

*Some benefits may vary based on job classification

• →Answering and referring phone calls on the main switchboard;
• →Courteous, timely and accurate when transferring calls, relaying messages and giving information to guests;
• →Receive and send guest faxes;
• →Photocopying;
• →Comply with Suncadia dress code and grooming policy;
• →Process guestroom reservations into Springer Miller during reservations office off-hours;
• →Absorb, understand and continually communicate Suncadia events and activities to guests;
• →Support Front Desk operations with physical coverage as needed;
• →Other duties as assigned.

• Must be 18 years of age or older;
• Ability to work well with others and function well in fast paced environment;
• Able to communicate well with staff and customers;
• Able to work flexible hours and days;
• Knowledge of property-wide facilities and services;
• Possess excellent telephone and organizational skills.

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