Housekeeping Manager, Austria Haus

At CoralTree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do.  Ideas are easy. Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values:

This position is responsible for effective operations of the housekeeping department for the Austria Haus Club & Association and Austria Haus Hotel, including ensuring the cleanliness of condo units, guest rooms, common areas, offices, and outdoor areas.

· Assisting in the development and implementation of departmental policies, procedures, and service standards.

· Hiring, training, motivating, developing, coaching of the department employees, housekeeping supervisor, and overseeing and approving these activities performed by the department employees and housekeeping supervisor.

· Selecting and assisting in selecting departmental staff and working with People Services during the onboarding process.

· Providing service and safety training to desired levels; ensuring that training is conducted that meets service standards, goals, and objectives.

· In coordination with the Hotel Resident Manager, and Operations Manager, determining and administering the appropriate staffing levels and scheduling according to budget and business demand; interfacing to coordinate staff operations and customer support; and effectively responding to property inspection and customer service issues.

· Manage the department schedule within labor budgetary guidelines.

· Working with department staff to meet their respective goals and objectives through efficient operations.

· Assists team with day-to-day and hands on operations whenever necessary.

· Responsible for the ordering of all linen and other items necessary for the condominiums, hotel rooms and public spaces of the property.

· Reviews employee performance and provides development and coaching; works with People Services when disciplinary action may be required.

· Continuously inspecting all common areas of the property, Club condominium interiors, and hotel rooms, checking on property condition, presentation, and operations; based on observations, providing direction, feedback, and aiding other departments as needed.

· Assisting with development of portions of the overall budget as determined by the General Manager. Duties include, but are not limited to, the creation, development, management, and administering the daily, monthly, and annual financial process including forecasting, budgeting, payroll, revenue strategies, expense management, monthly recaps, and inventory.

· Reviewing, approving, and submitting department payroll reports to ensure accuracy.

· Receiving, investigating, and acting upon complaints from senior leadership, Unit Owners, and hotel guests to ensure resolution.

· Ensures standards and procedures for cleaning and maintaining orderliness of guest rooms, common areas, offices, and outdoor areas are followed.

· Inspects and evaluates cleanliness and orderliness of all areas of property.

· Responsible for the daily housekeeping boards and scheduling of housekeeping staff.

· Coordinates with the maintenance department on daily requests and preventive maintenance projects.

· Manages inventory and ordering of cleaning and guest supplies and ensures proper availability of items.

· Completes inventory of room supplies after guest departure.

· Ensure security and safety of supplies.

· Work closely with other departments and assist them when needed.

· Develop and implement safety standards that adhere to OSHA guidelines.

· Responsible for coding all invoices for accounting purposes.

• High school diploma or general education degree (GED); or 2+ years related experience and/or training; or equivalent combination of education and experience
• 1 year or more previous supervisory experience.Must be willing and able to work evenings, weekends, and holidays.This is a very physically demanding role and requires standing and walking a majority of the work time, as well as the ability to lift up to 50 lbs. Must also be comfortable working outside in cold winter conditions from time to time.
• Excellent communication and language skills including the ability to read, analyze, and interpret documents such as standard operation procedure manuals.Strong mathematical skills with the ability to solve practical problems.
• Strong customer service, verbal and written communication skills.Proficient with Microsoft Office and ability to learn hospitality software quickly; prior experience with Asgard and SMS preferred.Excellent verbal, written communication, and organizational skills.Strong understanding of basic accounting concepts with the ability to read and understand financial statements and to create, interpret and modify budgets, forecasts, variance reports, payroll, expense management, revenue strategies, etc.Ability to handle multiple tasks and projects and to meet deadlines.Ability to respond effectively to the most sensitive inquiries or complaints.Ability to successfully manage, lead and develop staff.
• Bilingual – Spanish and English preferredStrong organizational and time management skills.Ability to work autonomously, with little direction and oversight.Strong problem-solving skills and a solution-focused attitude.Comfortable working for an organization in a growth phase with the ability to be nimble and flexible with changing business needs.Passion for growth and change and an entrepreneurial approach to work.Helpful attitude and the ability to “speak to your audience”.Ability to properly handle confidential and sensitive information.Ability to motivate others and lead with the utmost moral and ethical judgement.