Ops Support Engineer

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI is looking for an Ops Support Engineer - Roybal Data Center to provide onsite support to the CDC Roybal Data Center to monitor and maintain the hardware/software/structured (CAT3,5,6) & fiber optic cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment.

• →Experience in a data center, network operation center, help desk, or a similar role.
• →Experience with operating systems and networking protocols.
• →Experience in maintenance and monitoring of server systems.
• →Monitor and identify events proactively, resolving issues
• →Report all service-impacting issues within 5 minutes of detection
• →Respond & resolve customer escalations within the SLA window
• →Turn up customer applications & services in accordance with standard procedures
• →Open and track to resolution carrier and internal tickets
• →Internal & external incident notifications
• →Monitor Network Security and report and document any breaches.
• →Perform daily, weekly, monthly, and quarterly maintenance procedures and defined in the Operational Guidelines
• →Gather and report data on the health and operation

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

• AA, B.A. or B.S. degree or equivalent experience.
• 5+ years Data Center and Infrastructure experience, with 5+ years of Supply Chain and Logistics experience
• Experience collaborating with individuals across internal and external organizations, other geographies
• Execute multiple tasks simultaneously in a fast-paced, ambiguous environment
• Must be "hands-on" and willing to roll up sleeves to support operational activities.
• Experience working with and troubleshooting hardware, software or network-related issues using Linux-based tools.
• Experience in troubleshooting OS, network equipment, and software.
• Experience with coding, systems administration, or scripting.
• Ability to manage changing priorities.
• Ability to collaborate and partner with people and teams to overcome issues.
• Able to work night shift hours
• Data center / Infrastructure / Cloud experience