Complex Case Manager (Social Services) - ACO

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and underserved residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 25-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system.

Intention Healthcare is a division of Essen providing physician house calls, and it is the largest provider of house calls in New York. We provide compassionate medical care and care management services to ensure that our over 40,000 disabled and otherwise homebound seniors can live safely, comfortably, and with dignity in their homes.

• →· Bachelors in Social Work, or similar
• →· 2+ experience in health care, and/or health-related social work
• →· A strong customer-service orientation, and extremely good verbal communication skills. Are you someone who’s going to run through walls to make sure our vulnerable patients get the care they need, despite the many barriers to care they face (or that they create for themselves)?
• →· The ability to work independently and exercise judgment in interactions with providers, patients, and their families/caregivers
• →· Ability to function in a fast-paced environment, to be held accountable for high performance standards, and to hold others accountable for high performance
• →· Good understanding of health care and health insurance concepts: Medicare, Medicaid, Long Term Care, home health, behavioral health, Advanced directives and hospice care, etc.
• →· Personality traits: curiosity, empathy, persistence

• · Fluency in additional language(s), especially spanish
• · Certified Medicaid Assistor, or interest in gaining the certification
• · Intermediate excel skills
• · Some experience with electronic health records

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.