Associate Relations Specialist

The Associate Relations (AR) Specialist is responsible for overseeing the Associate Relations case management system while ensuring consistency, compliance, and sound judgment in handing associate concerns and organizational risk. The AR Specialist will conduct initial discovery calls, ensure compliance with I-9 requirements, and support workplace accommodations and background check adjudication.

• →Oversees case management by reviewing the Associate Relations inbox periodically throughout the day to ensure all reported issues are detailed and assigned or directed appropriately 
• →Performs initial discovery calls on cases when necessary
• →Manage, monitor, and audit I-9 process and compliance for the organization in partnership with our third party vendor; identify and make recommendations to business leaders on addressing concerns
• →Responsible for completing I-9 process with Corporate new hires
• →Engage with all levels of associates regarding their concerns, managing emotionally charged situations, understanding corporate policies, and applying them equitably and consistently
• →Conducts interactive discussions for workplace accommodation requests to understand needs and options
• →Effectively document all concerns and communicate to appropriate parties
• →Manage adjudication process for background check following up with candidates and key stakeholders. Partnering with legal team as needed
• →Creates guidance and training related to AR Specialist work for business leaders
• →Builds standard operating processes for AR Specialist work
• →Gathers appropriate documents in response to subpoenas, requests from legal, etc. 
• →Assists in gathering documents for investigations and subpoenas when necessary
• →Complies with all Federal, State, and Local reporting requirements
• →Applies consistency and sound judgment to evaluate risks and seeks advice when needed
• →Manage Vendor relationships associates with AR Specialist work, ensuring service level agreements are fulfilled 
• →Builds strong and effective relationships with critical stakeholders and peers to share identified themes and/or information, influence change, and leverage resources to deliver results. i.e.: Legal, Benefits, LOA, HR Operations, HR Business Partners, and 3rd Party Vendors

• Bachelor’s degree in Business, HR, Psychology, Industrial Relations or a related field, additional years of experienceconsidered in lieu of degree
• Minimum of 1 year associate/employee relations experience

• Retail Industry Experience/Retail Environment preferred
• Strong troubleshooting, writing, and communication skills
• Effectively able to work in a high volume, fast-paced, rapidly changing, results-oriented work environment
• Ability to build collaborative relationships with leaders

If you would like to know more about the California Consumer Privacy Act click here.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.