Program Manager

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OperationsProject Manager

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Quick Summary

Overview

Overview Contribute to turning complex immigration policy into clear guidance that helps millions navigate the U.S. immigration system—where clarity meets public service.

Key Responsibilities

1. Operational Oversight Manage day-to-day site operations to ensure services are delivered smoothly Ensure all tasks meet USCIS requirements, timelines, and quality standards Monitor workflows, productivity, and service levels 2.

Requirements Summary

Minimum/General Experience: Minimum eight (8) years of overall day-to-day management experience of contracts performing daily operations and administrative support leading staffing requirements that includes project planning and staff direction.

Technical Tools

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Contribute to turning complex immigration policy into clear guidance that helps millions navigate the U.S. immigration system—where clarity meets public service. If you can make the complex clear, your work will empower others and shape how critical systems are understood and used at the intersection of policy, technology, and people at USCIS!

Join our team as a Site Lead and support USCIS as the on-site manager responsible for overseeing contract operations, staff, and performance. You will oversee daily site operations, manage team members, ensure compliance with USCIS requirements, maintain quality and performance standards, and serve as the primary liaison between FWI and USCIS leadership.

FWI is expanding rapidly and has been recognized as a 2024 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.