HR Coordinator

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association (AHA) has an excellent opportunity for an HR Coordinator in our HR Shared Services Group located at our National Center office in Dallas, TX.

This position will work in a hybrid setting (in office 2-3 days a week) at our National Center office.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

This individual is responsible for providing exceptional customer service by responding to and resolving questions from current and former employees through multiple channels, including phone, email, and the ServiceNow case management tool.

• →Serves as a front-line contact for HR-related questions, responding to employees through phone, email, and the ServiceNow case management tool.
• →Processes non-automated benefit transactions in Workday HR management system, including leaves of absence, employee life changes, time and attendance, and other benefit-related actions.
• →Ensures proper approvals are obtained, routes to payroll and other groups as applicable
• →Creates, updates, documents, and resolves employee inquiries and requests in the ServiceNow case management tool, ensuring accurate case categorization, detailed notes, and timely follow-up.
• →Monitors assigned cases and work queues to ensure service level agreements are met, escalates issues as needed, and partners with internal stakeholders for resolution.
• →Assists employees with benefit changes, payroll questions, performance appraisal questions, and employee policy inquiries
• →Maintains comprehensive knowledge of benefit programs, plans, and processes as well as general payroll knowledge
• →Meets and exceeds performance and service level metrics for timeliness, accuracy, and customer service policies,
• →Supports case management reporting by maintaining accurate case data and identifying trends or recurring issues to improve service delivery and employee experience.

• Partners with HR shared services and Total Rewards leaders to create informative and engaging internal communications such as SharePoint pages and weekly/monthly newsletters.
• Assists in content creation and upkeep of Shared Services SharePoint site.,

• High School Diploma or equivalent.
• Minimum of two (2) years of related HR/Benefits experience.
• Excellent presentation, verbal, and written communication skills.
• Must be comfortable supporting employees at all levels of the organization. The position requires working in a high-volume customer service environment, including phone support and heavy use of a case management/ticketing system.
• Knowledge of HR Information Systems (HRIS), case management tools, and relevant applications is required.
• Microsoft Office Tools (Excel, PowerPoint, Word, SharePoint), typing proficiency is required.

• Bachelor’s degree in a related field of study.
• General knowledge and understanding of human resources policies, procedures, and benefits.
• Experience in database reporting and query tools (Workday preferred).
• Experience with intranet (SharePoint).
• Experience with case management systems, workflow-based ticketing, and service delivery tools (ServiceNow preferred).

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities