Client Service Representative at Homewood Veterinary Care

Caring For The Pets You Love.

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

• →Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• →Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• →Processes cash, checks, charge card payments and credit account payments.
• →Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• →Assists in the updating of client/patient files, as needed.
• →Prepares and sends client correspondence.
• →Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• →Performs a backup of the computer system on a regular basis, as directed.
• →Performs and oversees the performance of posting daily business.
• →Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• →Answers incoming telephone calls applying proper telephone etiquette.
• →Presents clients with medications, instructions, new client kits and any other take home items.
• →Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• →Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE