Communications and Community Engagement Coordinator

Long Beach Transit (LBT) is dedicated to connecting communities and moving people…making everyday life better. Our vision is to be a leading provider of transportation options delivering innovative and high-performing services within a multi-modal network that transforms the social, environmental and economic well-being of the diverse communities we serve.

We are guided by the following organizational values:

· Be open to new ideas and continuous improvement by seeking opportunities to enhance service delivery and processes.

· Operate with integrity through accountability, professionalism, and ethical decision-making.

· Consider the customer first in decision making by prioritizing service, accessibility, and community impact.

· Cultivate employee potential by supporting growth, development, and engagement

· Be proactive by taking ownership, anticipating needs, and driving results.

Under the direction of the Manager, Communications and Community Relations and in coordination with the Manager, Customer Relations, the Community Engagement Coordinator support and execute digital communications and community engagement efforts to promote Long Beach Transit’s (LBT) services and support customer awareness and engagement.

This role manages digital platforms, develops and shares content, monitors feedback, supports outreach efforts to ensure consistent, customer-focused communication across digital and in-person channels.

The position works collaboratively across departments to support communication initiatives, strengthen LBT’s brand, and promote its services.

· Develops, writes, edits, and publishes content for digital and print platforms, including social media, websites, and newsletters, ensuring content is clear, accurate, accessible, and aligned with organizational standards.

· Maintains social media channels by scheduling posts, monitoring performance, engaging with audiences, and adjusting strategies in coordination with the Manager to improve reach and effectiveness.

· Designs visual materials, including graphics, flyers, videos, and presentations to support communication and outreach initiatives.

· Research and develop communication projects, campaigns, and best practices that support organizational programs and community feedback.

· Supports outreach efforts by promoting events and sharing information through digital channels before, during, and after engagement events.

· Attends community events and captures feedback, content, and key takeaways to support ongoing communications.

· Identifies opportunities to expand reach by using digital tools to increase visibility and engagement for community events.

· Supports outreach efforts that are inclusive, accessible, and reflective of the diversity within LBT’s service area.

· Supports development of customer-facing messaging that is clear, responsive, and aligned with customer expectations.

· Ability to align messaging with operational updates (e.g. service changes, route disruptions), and customer care communications.

· Collaborates with Customer Care to ensure consistent messaging and response protocols.

· Works across departments to ensure operational updates, service changes, and initiatives are communicated clearly and consistently.

· Translates technical and operational information into clear, customer-friendly messaging.

· Supports coordination of communications for special events, service changes, and regional initiatives.

· Tracks engagement across digital and community channels to assess effectiveness and identify opportunities for improvement.

· Develops insights that connect digital metrics with community outcomes (e.g., attendance, awareness, satisfaction).

· Recommends adjustments to improve reach, clarity, and overall customer experience.

· May represent LBT at community meetings, forums, events, or regional committees as assigned.

· Manages multiple deadlines and works effectively in a dynamic environment.

· Works collaboratively to address communication needs and challenges. Represents LBT at community events, including evenings and weekends as needed.

· Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements below represent the knowledge, skills, and abilities for the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions

Strong interpersonal and communication skills, including public speaking, writing, and the ability to communicate tactfully in sensitive situations.

• Ability to translate complex transit information into clear, concise messaging.
• Self-starter with the ability to manage multiple priorities and deadlines while working independently with minimal direction.
• Demonstrates the ability to collaborate effectively within a team environment and engage professionally with diverse populations
• Knowledge of marketing principles and strategies, with the ability to apply them in a service-focused environment.
• Understanding of branding concepts and basic graphic design principles.
• Flexible and adaptable, with the ability to adjust priorities based on changing needs.
• Proficiency with Microsoft Office Suite, Adobe Creative Suite, Canva and social media platforms.
• Knowledge of digital media trends and marketing principles. 
• Ability to align messaging with operational updates and customer care communications.
• Ability to handle sensitive information with discretion and in accordance with organizational policies and requirements.

• Bachelor’s degree in communications, Marketing, Public Administration, or a related field required.
• Two (2) years of experience in digital communications or community engagement preferred.
• Demonstrated experience in communications, including customer, community, or employee engagement.
• Public speaking and presentation experience preferred.
• Valid Class C California driver’s license.

Able to lift, carry, and set up heavy materials (25 lbs) while supporting the physical and logistical needs of community engagement and outreach event

Compensation packages are determined based on a variety of factors specific to each candidate, including geographic location, skillset, the mix of relevant education, certifications, experience level, and performance. At Long Beach Transit, compensation decisions are made considering the unique requirements and circumstances of each position. 

Apply online at www.ridelbt.com/careers  Online applications must include past work history and be fully completed to be considered. Resumes will not be accepted in lieu of a complete online application.

                                                                                                                         Candidate must be eligible to work in the United States. Long Beach Transit does not sponsor H-1B or other related work visas. 

Successful candidate must pass agency physical, drug and alcohol examinations.

Long Beach Transit, 1963 E. Anaheim St., Long Beach, CA 90813

This job description is not intended to be a complete listing of all the job duties required of this position, but to provide information on the general scope of the position.