Workplace Experience Senior Coordinator

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

The WE Senior Coordinator is an integral part of Latham’s Workplace Experience (WE) team and will be responsible for supporting the WE Manager(s) and helping guide a team of customer-focused professionals to deliver a best-in-class experience for internal and external clients of the firm, while cultivating a genuine and personal connection with all clients and creating a customized experience so they can work seamlessly, productively, and efficiently. This role will be located in our Houston office.

Other key responsibilities include:

• →Providing best-in-class client service that is timely, accurate, and seamless, while demonstrating sound judgement and problem-solving acumen
• →Identifying and implementing innovative ways to streamline and enhance service delivery to maximize the in-office working experience of colleagues, guests, and clients
• →Contributing to day-to-day oversight of local WE Host and Agent teams in conjunction with WE Managers, including assisting with team staffing/resource allocation and distribution of work, onboarding and training of new team members, team coaching and development, and sharing performance feedback
• →Helping interface with internal clients on behalf of local WE team including by providing WE orientation to all new personnel in the office
• →Leading the team by helping to prepare policies and standard operating procedures (SOPs), and determining and implementing process improvements
• →Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains 

We’d love to hear from you if you:

• →Demonstrate the ability to foster an atmosphere of belonging
• →Possess the ability to exhibit authenticity and a sense of connection
• →Display effective communications skills and the ability to adapt

And have:

• →A high school diploma or an equivalent
• →A bachelor’s degree, preferably
• →A minimum of three (3) years of hospitality or customer service management experience
• →Hotel management, facility/office management, law firm, or corporate environment experience, preferably