SMS Representative

Job Summary

We are seeking a hands-on Technical Service Representative with strong mechanical and electrical troubleshooting skills to support refractory products and systems in steel manufacturing environments. This is a field-focused role working directly in mills to improve equipment performance, reliability, and safety.

• →Performs other duties as assigned.

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• Provide on-site support for refractory systems (EAF, BOF, ladles, tundish, furnaces)
• Troubleshoot mechanical and electrical issues in high-temperature industrial environments
• Support installation, commissioning, dry-outs, and repairs of refractory linings
• Evaluate wear, failures, and process conditions; recommend improvements
• Read and interpret drawings, schematics, and process diagrams
• Partner with plant operations, maintenance, and engineering teams
• Complete service reports and support root cause analysis (RCA)
• Follow all plant safety requirements (LOTO, confined space, PPE)

• Support of crew leaders reg. technical problems with our machines
• Organizing of spare parts, parameterization, installation and commissioning on site, if necessary
• Analysis of weak points and faults and the development of improvements in order to increase durability and availability
• Customer support at worldwide-located customer or via Telephone, Email, remote control etc. 

• Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving.
• Attend all OE training as it is deployed by the OE team.
• Suggestions – meet requirement per year. Gemba walk done daily

• Associate degree or technical certification (or equivalent experience)
• 3+ years in steel, refractory, or heavy industrial field service
• Strong mechanical skills (hydraulics, rotating equipment, material handling)
• Electrical knowledge (motors, controls, drives, basic PLC troubleshooting)
• Ability to read technical drawings and schematics
• Strong problem-solving and customer-facing skills
• Willingness to travel and support outages/shutdowns

• Provide on-site support for refractory systems (EAF, BOF, ladles, tundish, furnaces)
• Troubleshoot mechanical and electrical issues in high-temperature industrial environments
• Support installation, commissioning, dry-outs, and repairs of refractory linings
• Evaluate wear, failures, and process conditions; recommend improvements
• Read and interpret drawings, schematics, and process diagrams
• Partner with plant operations, maintenance, and engineering teams
• Complete service reports and support root cause analysis (RCA)
• Follow all plant safety requirements (LOTO, confined space, PPE) 

Safety Training:         A new employee hired to perform the duties of this position is required to be provided New Employee Training by a qualified individual or web based training as it applies to this particular position. 

Additional refresher safety training will be required as management deems appropriate or as dictated by MSHA/OSHA regulations.

Federal Applicant Information