Program Analyst, Encampment Response

• →Identifies, analyzes and evaluates the impacts of current and emerging policies, programs, legislation, and service delivery models impacting individuals experiencing homelessness and residing in encampments.
• →Develops, implements and maintains policies, procedures, operational protocols, and service standards related to encampment response, housing stabilization, and unsheltered homelessness.
• →Collects, analyzes, maintains and evaluates client services related from different sources to support Housing, Homelessness and encampment response.
• →Provides information and analytical reports to the Commissioner of Human Services, Director of Housing, Manager of Client Services and other Leaders and partners, as required for use in planning and developing service responses, and reports to Council on matters related to Housing, Homelessness, and encampment response.
• →Tracks, monitors, and evaluates statistical reports, service outcomes, trends, and key performance indicators related to homelessness, unsheltered populations, encampments, and housing stability programs.
• →Prepare contracts, letters of agreement, and funding agreements with external partners and manage programs and contract compliance to ensure appropriate use of Regional, Provincial, and Federal funding
• →Provides direction, interpretation of policy and operational guidance to Housing Client Services staff, service providers, and community partners
• →Lead and facilitate the development of Divisional and/or Departmental work groups to ensure coordinated and integrated policy development, program planning and evaluation, and process improvement for areas affecting housing and homelessness clients directly.
• →Manage program work plans and report on progress such as activity reporting internally and externally. Identify areas of concern, manage communication plans, operational risks and budget plans.
• →Coordinate and support encampment response portfolio in collaboration with local municipalities, service providers, outreach teams, emergency shelters, Peel Regional Police, and other stakeholders to support coordinated service delivery and housing-focused outcomes.
• →Responds to inquiries, concerns, and complaints from internal and external stakeholders and provides information related to homelessness, housing stability, and encampment response initiatives.
• →Ability to consolidate, analyze and summarize program budget, investigate causes of budget variances, prepare regular budget updates and projections, accruals and recommend future investment strategies.
• →Represents the Region as a liaison in the community and participates in internal and external committees, working groups, and networks that align with housing, homelessness, and encampment response supports.
• →Maintains a thorough knowledge of government policy, programs and legislation relevant to Housing and Homelessness, encampment response, client administration, coordinated customer service and monitors and analyzes new initiatives and processes.
• →Housing and homelessness program management including the development, implementation and ongoing analysis and evaluation of program standards, processes, outcomes, and service delivery models.
• →Works collaboratively to maintain close and effective working relationship with other Regional staff, other levels of government, service providers, users,  the community, and other stakeholders  to support coordinated responses to homelessness and encampments
• →Maintains a basic understanding of other key government policy, programs and legislation relevant to Housing and Homelessness in Peel.
• →Other related duties as assigned.

• Minimum of 2 year college diploma in the Human Services field, combined with a minimum of three years work experience in housing and homelessness, encampment response, program or policy development and research,/analysis.

• Specific knowledge of housing and homelessness programs and services, encampment response, human services programs, planning, levels of government, community resources and services.

• Good knowledge of the Housing Services Act, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), and other applicable social legislation and ability to explain same.
• Working knowledge of encampment-related legal frameworks such as the Trespass to Property Act, Safer Municipalities Act, local by-laws, and the Canadian Charter of Rights and Freedoms
• Knowledge and experience working and building trusting relationships with vulnerable populations including people experiencing homelessness, including an understanding of trauma-informed approaches and Indigenous-led engagement and cultural safety practices
• Experience in non-violent crisis intervention and de-escalation practices
• Understanding of systemic and historical challenges that contribute to homelessness
• Coordinating responses during extreme weather alerts
• Supporting emergency evacuation of unsafe encampments
• Participating in municipal emergency operations when needed
• Knowledge of occupational health and safety responsibilities
• Knowledge in process improvement methodology, program evaluation, and performance measurement
• Experience with MS Office Applications, specifically Excel, Project, Visio.
• Experience with Housing and Homelessness enabling technology.
• Valid driver’s license and access to a vehicle
• A clear Vulnerable Sector Check.
  • Please note: Successful candidates will be required to provide a Vulnerable Sector Police Reference Check prior to hire. The cost for this reference is the candidates responsibility

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon.  Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible.  A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. 

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca 

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.